Service Desk Analyst II

Service Desk Analyst II

Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers' needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve.

We are currently looking for a Service Desk Analyst II for our Houston, TX office.

Position Description

The Service Desk Analyst is the first point of contact between end users and the IT Organization. The analyst is responsible for recording the details of reported IT service issues, service requests and working to either restore service as quickly as possible or alerting and/or escalating them to the appropriate next level support groups. This position requires technical troubleshooting abilities, excellent customer service, written, and oral skills. Job role is required to participate in 24/7 On-Call rotation.

Required Skills, Knowledge, and Experience

• 5-7 years minimum in-depth, hands-on support role on IT Service Desk or customer support environment
• Experience in working with desktops, laptops, tablets and smartphones
• Knowledge of Microsoft Operating Systems (OS) and Office suite
• Working knowledge of Service Desk software and remote-control tools
• Strong customer service orientation and communication skills
• Troubleshooting and multi-tasking skills
• Solid written and verbal communication skills
• Experience with incident tracking software
• Ability to maintain the confidentiality of sensitive information
• Occasionally lift and/or move up to 50 lbs.

Preferred Skills, Knowledge, and Experience

• Experience supporting the latest versions of Windows Client OS and Microsoft Office Suites
• Experience with Freshservice Incident management
• Experience providing Mobile device support
• Working knowledge of Microsoft Active Directory & Azure
• Familiarity with the Energy industry

Required Education

• Associate's degree in the field of Computer Science, Information Systems or related field of study or equivalent experience

Preferred Education

• Bachelor's degree in Information Technology, Management Information Systems, Computer Information Systems, Computer Administration or demonstrated equivalent experience

Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring.

Boardwalk Pipelines, LP, is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.