Racquet Sports Pro Shop Attendant

Job Description

Job Description

Position Overview

Fiddler’s Creek is seeking a polished, hospitality-driven, and highly organized Racquet Sports Pro Shop Attendant to support the daily operations of our Tennis/Pickleball and Bocce program. This full-time, year-round position plays an important role in delivering an exceptional member experience through front-line service, court reservation management, retail support, event promotion, and pro shop organization.

The ideal candidate is professional, welcoming, detail-oriented, and comfortable working in a private club environment where member service and presentation are a top priority.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to, the following:

· Greet members and guests in a warm, friendly, and professional manner

· Deliver a high level of hospitality and member service at all times

· Check members and guests in prior to court usage, lessons, clinics, and events

· Assist with booking, adjusting, and managing Tennis/ Pickleball and Bocce court reservations

· Answer phones/ emails, respond to member questions, and provide accurate information

· regarding court availability, programs, events, lessons, and clinics

· Support the Director of Racquet Sports with the daily operations of the racquet facility and pro shop

· Promote racquet sports events, socials, clinics, leagues, and tournaments

· Assist with the creation, editing, and distribution of flyers, signage, and promotional materials

· Process retail transactions accurately through the point-of-sale system

· Assist with the sale of apparel, paddles, racquets, accessories, and other merchandise

· Help with merchandise ordering, receiving, inventory tracking, pricing, stocking, and display presentation

· Maintain a clean, organized, fully stocked, and visually appealing pro shop

· Monitor inventory levels and communicate restocking needs in a timely manner

· Assist with opening and closing procedures for the pro shop and racquet facility

· Support event preparation, registration, member check-in, and event breakdown

· Maintain accurate records related to reservations, member participation, sales, and inventory

· Help ensure club policies, reservation procedures, and racquet sports protocols are followed

· Communicate professionally with members, guests, team members, and other club departments

· Perform additional duties as assigned by the Director of Racquet Sports

Qualifications

· Prior experience in hospitality, retail, front desk operations, private club service, or racquet sports preferred

· Strong interpersonal and communication skills with a friendly, polished, and service-oriented demeanor

· Strong organizational skills and attention to detail

· Ability to multitask and remain composed in a fast-paced environment

· Ability to take initiative and assist in solving day-to-day operational needs

· General knowledge of Tennis and Pickleball preferred

· Professional appearance and demeanor appropriate for a private club setting

· Ability to work a flexible schedule, including weekends, holidays, and peak seasonal periods as needed

· Proficiency in Microsoft Excel, Microsoft Word, and Canva

· Comfortable learning and using court scheduling systems, reservation platforms, email, and point-of-sale software

Preferred Skills and Traits

· Hospitality-minded with a natural ability to make members feel welcome

· Dependable, punctual, and team-oriented

· Sales-minded with the ability to promote merchandise and events in a professional and approachable manner

· Strong follow-through and ability to manage multiple priorities

· Ability to support marketing and communication efforts through flyers and promotional materials

· Comfortable enforcing procedures and policies in a courteous and professional manner

Physical Requirements

· Ability to stand for extended periods of time

· Ability to lift and move merchandise, supplies, and boxes as needed

· Ability to walk throughout the racquet facility and surrounding outdoor court areas

· Ability to work in both indoor and outdoor South Florida conditions

Schedule and Compensation

· Part-Time, summer position to Full-Time in season

· Expected schedule: 30 hours per week

· Compensation: $20.00 per hour

· Benefits included

About Fiddler’s Creek

Fiddler’s Creek is committed to providing outstanding member experience through exceptional service, professionalism, and first-class programming. The Racquet Sports Department is an integral part of the club’s lifestyle offering, and this position is ideal for someone who enjoys hospitality, member engagement, retail support, and being part of a dynamic team environment.