Food & Beverage Supervisor - Hourly

Now Hiring: Food & Beverage Supervisor - Hourly

Location: Moxy Springfield Downtown

At O'Reilly Hospitality Management, LLC ("OHM"), we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts.
• Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detail-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match full-time and part-time team members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM team members can sign up for earned wage access through DailyPay on day one!

Essential Responsibilities:

• Supervise and lead food & beverage staff, including servers, bartenders, and banquet staff, modeling positive behavior and service standards.
• Provide training and ongoing coaching to ensure high performance and guest service excellence.
• Oversee food & beverage outlets, including restaurant, bar, room service, and banquet events.
• Create schedules, delegate duties, and ensure smooth operations while controlling labor costs per budget guidelines.
• Respond promptly and professionally to team member issues, including staff concerns and disciplinary actions.
• Collaborate with the culinary team and other departments to ensure seamless service for banquets, meetings, and events.
• Partner with the Food & Beverage Manager to develop and implement revenue-driving strategies, including promotions and menu adjustments.
• Promote a welcoming atmosphere in all dining areas and respond to guest complaints and special requests with professionalism.
• Monitor daily operations to ensure efficient service and timely task execution.
• Track beverage and food supply levels, place orders as needed, and minimize waste.
• Assist with daily operations of cost, labor, and waste control.
• Participate in weekly and monthly inventory processes.
• Maintain close working relationships with department leaders, including the Food & Beverage Manager, Executive Chef, Banquet Manager, and Restaurant Manager.
• Support sales team by ensuring food & beverage aspects of events meet guest expectations and hotel standards.
• Address special dietary requests in collaboration with the kitchen.
• Oversee proper setup and breakdown of event spaces.
• Ensure compliance with brand standards, health and safety guidelines, and OHM policies.
• Participate in all required meetings and functions.
• Embrace O'Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety Culture.
• Perform other duties as assigned.

Skills & Abilities:

• Strong knowledge of food & beverage operations, including banquet, bar, kitchen, and restaurant service.
• Proficient with Microsoft Office (Word, Excel).
• In-depth understanding of health and safety standards.
• Professional demeanor with neat and clean appearance.
• Strong leadership, management, organizational, and multi-tasking skills.
• Excellent problem-solving abilities and composure under pressure.
• Outstanding verbal and written communication skills.
• Ability to motivate diverse personalities while maintaining tact and diplomacy.
• Maintains a positive reputation within the community.

Hours:

• Must have flexibility to work nights, weekends, and holidays as business requires.

Education & Experience:

• High school diploma or equivalent required; degree or certification in hospitality management preferred.
• Minimum of 2+ years of experience in the food & beverage industry.
• Experience in hospitality, hotel, or large-scale event catering preferred.

Physical Requirements:

• Ability to lift up to 50 lbs (e.g., large bag of onions, crate of lettuce).
• Must be able to bend and lift items of at least 40 lbs overhead for storage.
• Must be able to transport food and utensils weighing up to 10 lbs.
• May occasionally be required to lift in excess of 40 lbs.

Physical Activity:

• Stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, typing, talking, hearing, and repetitive motion.

Environmental Conditions:

• Primarily indoors, with protection from weather but not always from temperature changes.
• Exposure to high heat and noticeable temperature variations.

O'Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.