Inside Sales Team Lead/Lead Appointment Setter

Job Description

Job Description

Do you want to use your powers of persuasion to help homeowners renew their homes?
Do you desire job growth? And a position that challenges you?
Do you want to be paid more for great results?
Do you want to work on a team with an award-winning reputation and culture?

• Possesses 2+ yrs. Call Center Experience
• Has Led an Appointment Setting Call Center 1+ yrs.
• Possesses Natural Leadership and Excellent Phone Skills
• Follows, trains, and champions a script with ease
• Measures, interprets, and communicates Call Center metrics with ease
• Inspects what he or she expects
• WOWs customers on the phone
• Promotes the company online
• Undertakes activities that make the phone ring, such as making calls, generating leads, etc.
• Works with a sense of urgency to serve clients, other team members, and to generally get the job done!

Seeks:

• $25 per hour, plus pay-for-performance incentives after successful completion of the introductory period
• 9am-6pm hours Monday-Friday and occasional Saturday work 9am-1pm; when working a Saturday, will have fewer hours during the week; hours change based on changing company needs; this position must cover hours as needed
• Challenging career with opportunities for advancement
• Values: Faith, Family and Focus!

Possesses These Attributes:

• Hunger for Personal Growth
• Passion for Helping People
• Coachability
• Humility
• Confidence
• Adaptability
• Leadership

Competencies:

• Excellent manners, communication skills, and quest for clarity
• Ability to follow a script
• Ability to handle a fast pace
• Ability to persuade and influence others
• Ability to train
• Ability to measure, interpret, hold a team accountable for Call Center metrics

Key Result Areas:

• Maintaining appointment schedules and open slots up to the minute
• Preventing low percentage appointments from clogging high percentage opportunities
• Mastering assigned scripts and working at an acceptable pace
• Maintaining Accurate database Information
• Minimizing the cancellation rate
• Maximizing lead/issue quality
• Maintaining or Surpassing a Quarterly Sit to Set Ratio
• Maximizing the AIP (Two-Party) Appointment Rate

• Ongoing Training and Management of Call Center staff

Requirements

• High school graduate; some college preferred
• Must pass background and drug test
• Wear a uniform and exhibit professional presence every day
• Dependable transportation, attendance and punctuality!

Benefits

• Health, Vision, Dental, & Short Term Disability Insurance
• 401K with Matching
• Incentives Paid
• Paid Vacation and Holidays
• Weekly Pay
• Work Life Balance
• Career Advancement
• Life-giving, Dynamic Work Culture

ABOUT PHILLIPS HOME IMPROVEMENTS: Phillips Home Improvements, 5-time honoree of the prestigious Inc. 5000 list of America's Fast-Growing Private Companies, 29-year A+ BBB member, A+ Angie's List member, 12-year A-rated Best Pick Reports winner, Consumer's Choice Awarded 12 years running and 2019 and 2023 winners of the BBB Torch Award for Ethics, is seeking a dynamic individual ready to lead our Appointment Setter Team.