Marketing Technology Specialist

Marketing Technology Specialist Location: Holmdel, NJ Job Type: Full-Time (Monday–Friday) Department: Marketing Operations Salary: $50,000–$60,000 Job Summary Victory Home Remodeling is seeking a motivated and technically curious Marketing Technology Specialist to join our Marketing Operations team. This is a hands-on, full-time technical role responsible for building, implementing, maintaining, and supporting the technology that powers our marketing and operational teams. You will execute assigned projects, build workflow automations, develop system integrations, troubleshoot production issues, and continuously improve the business systems used across the organization. The ideal candidate enjoys solving technical problems, learning new software platforms, improving business processes, and building scalable solutions that create better customer and employee experiences in a fast-paced, collaborative environment. Key Responsibilities Workflow Automation & Process Development Build and maintain workflow automations across multiple business platforms. Develop business process automations using established business rules. Improve and optimize existing workflows and operational processes. Understand system data flow and create seamless customer experiences through automation. Project Execution Execute assigned technical projects from development through deployment. Build workflows, integrations, reports, dashboards, and platform configurations. Support production deployments. Provide Hypercare support following new deployments. Maintain existing systems and implement enhancements as business needs evolve. Systems Integration Build and maintain API integrations between business platforms. Develop and troubleshoot webhook-based workflows. Configure REST API integrations. Validate data movement and synchronization across multiple systems. Technical Support & Troubleshooting Troubleshoot workflow failures, automation issues, API errors, webhook failures, and integration problems. Diagnose and resolve dialer-related issues, routing issues, platform configuration problems, and system failures. Perform root cause analysis for production issues. Manage and resolve technical requests through the department's ticketing system. Maintain and support existing workflows, automations, and operational technology platforms. Reporting & Documentation Build operational reports and dashboards. Validate reporting accuracy and data integrity. Create and maintain technical documentation, SOPs, workflow documentation, API documentation, and troubleshooting guides. Maintain accurate documentation for system configurations and platform changes. Qualifications Bachelor's degree in Management Information Systems (MIS), Computer Information Systems (CIS), Computer Science, Information Systems, Business Analytics, or Data Analytics. 1–2 years of professional experience working with Marketing Operations, marketing automation, marketing data management, CRM platforms, or similar MarTech platforms. Experience using workflow automation platforms such as Zapier, Make, n8n, or similar automation tools. Experience designing business processes or operational workflows. Experience working with APIs, webhooks, and JSON. Experience troubleshooting technical workflows, system integrations, and production issues. Strong understanding of system data flows and business process automation. Exceptional communication and collaboration skills. Meticulous attention to detail and a passion for precision in documentation and data management. Strong analytical, organizational, and problem-solving skills. Ability to manage multiple projects and priorities in a fast-paced environment. Preferred Skills Experience supporting contact center technology and dialer platforms. Experience with AI-powered workflow automation. Experience building reports, dashboards, and operational analytics. Experience with SaaS platform administration. Familiarity with business process mapping and process flow design. Experience working within a ticketing or technical support system. Experience using GoHighLevel (GHL) or similar CRM and marketing automation platforms. Experience building and managing email marketing campaigns, automations, and customer journeys. Compensation & Benefits Competitive salary of $50,000–$60,000, based on experience and qualifications. Health, dental, and vision insurance. 401(k) retirement plan. Health & wellness perks. Team outings and company-sponsored events. Travel opportunities. High-energy, collaborative culture. Annual company-paid end-of-year trip for you and your significant other

#IND-C