Senior Program Manager

Bring your leadership, customer management expertise, and operational coordination skills to a team delivering high-quality contract manufacturing solutions for innovative customers across complex manufacturing environments.

Senior Program Manager
Full-Time | Exempt
Make an Impact With Our Team
Are you passionate about leading customer relationships, coordinating cross-functional manufacturing activities, and driving operational excellence in a fast-paced environment? We are seeking a Program Manager to serve as the primary customer interface while managing internal teams to ensure customer requirements, delivery expectations, and business objectives are successfully achieved.

In this role, you will lead Customer Focus Teams (CFTs) to translate customer communication and manufacturing requirements into clear, measurable actions. You will work closely with Production Control, Asset Management, Engineering, Operations, and other cross-functional teams to ensure timely execution, issue resolution, and customer satisfaction.

If you thrive in a dynamic manufacturing environment, enjoy balancing customer expectations with operational execution, and have strong project management and communication skills, we encourage you to apply.

How Will You Make an Impact?

Serve as the primary customer interface and main point of contact for assigned accounts

Lead and manage internal cross-functional teams to support customer manufacturing requirements and delivery commitments

Drive customer satisfaction through proactive communication, issue resolution, and operational execution excellence

Coordinate customer communication regarding delivery schedules, manufacturing updates, and project status changes

Identify changes impacting delivery timelines and establish revised customer expectations accordingly

Manage sales orders, forecasts, and order-related changes to support MRP execution and manufacturing schedules

Collaborate with Asset Management and Production Control teams to meet customer delivery requirements

Evaluate loaded orders against monthly and quarterly revenue commitments to support financial performance goals

Review and communicate ECO discrepancies, incomplete documentation, or disposition concerns with customers and internal teams

Coordinate impact analysis activities and obtain required customer approvals for engineering changes

Obtain purchase orders related to ECO charges, pricing updates, and customer-driven changes

Coordinate quotation activities for customer requirements and lead quote review meetings as needed

Ensure pricing implementation dates and quotation details are clearly communicated to prevent invoice discrepancies

Support monthly excess inventory review activities and coordinate customer disposition processes in alignment with company policy

Facilitate customer meetings related to excess inventory, open actions, and financial resolution activities

Escalate operational or customer issues proactively to avoid missed milestones or delivery commitments

Monitor and support financial performance metrics including revenue projections, excess inventory mitigation, and accounts receivable performance

Coordinate quarterly cost reviews, pricing updates, and standard cost discussions with customers

Lead Quarterly Business Reviews (QBRs), including preparation of presentation materials and customer deliverables

Partner with cross-functional teams to continuously improve customer support processes and operational performance

Ensure compliance with company policies, quality standards, and customer requirements

What You Bring

Strong customer relationship management and account coordination skills

Excellent written, verbal, and professional communication abilities

Strong organizational and project management skills with the ability to manage multiple priorities simultaneously

Ability to lead cross-functional teams and drive accountability across departments

Strong analytical, problem-solving, and decision-making capabilities

Ability to work effectively in fast-paced manufacturing and operational environments

Strong attention to detail and commitment to execution accuracy

Customer-focused mindset with the ability to manage expectations professionally and effectively

Ability to identify risks, elevate issues proactively, and drive timely resolution

Strong financial and operational business awareness

High level of initiative, adaptability, and accountability

Your Background

Bachelor's degree in Engineering, Business, Marketing, or related field preferred

Minimum 3+ years of experience in one or more of the following environments:

Program Management within the Contract Manufacturing industry

Project Management in a design environment supporting external customers

Project Management within a manufacturing environment managing multiple projects

Experience supporting customer-facing manufacturing or operational programs preferred

Strong proficiency with Microsoft Office Suite, particularly Excel and PowerPoint

Experience coordinating manufacturing schedules, forecasts, quotations, or operational deliverables preferred

Familiarity with ERP, MRP, or manufacturing planning systems preferred

Nice to Have

Experience managing customer accounts within electronics manufacturing or contract manufacturing industries

Familiarity with engineering change order (ECO) processes and manufacturing documentation controls

Experience supporting revenue forecasting, inventory management, or financial performance reviews

Experience leading Quarterly Business Reviews (QBRs) with customers

Background working in highly regulated or quality-driven manufacturing environments

Experience coordinating cross-functional operational improvement initiatives

What We Offer

Competitive compensation and comprehensive benefits package

Medical, Dental, and Vision coverage

401(k) with company match

Paid time off and company holidays

Professional development and career growth opportunities

Collaborative and team-oriented culture

Opportunity to support innovative manufacturing solutions and customer programs

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