Customer Service Representative

Customer Service Representative

Are you detail-oriented, organized, and motivated by helping others? We are seeking someone who communicates clearly, solves problems efficiently, and thrives in a fast-paced, team-driven environment. If this sounds like you, we'd love to hear from you!

What You'll Do:

• Respond to inbound customer inquiries via email and SMS
• Review refund eligibility based on company guidelines
• Validate order details and process requests precisely
• Prepare and submit approval requests where needed
• Track progress and ensure timely case closure
• Complete required forms, documentation, and daily reports
• Escalate high-priority or policy exceptions to the appropriate team members
• Communicate with customers in a friendly and professional manner
• Identify recurring issues and report trends to your team lead

What We're Looking For:

• Prior customer support or related experience
• Strong written communication skills
• High attention to detail and ability to adhere to policies
• Good judgment on when to escalate cases
• Comfortable using Google Suite and email
• Availability for evening and weekend shifts

Nice to Have:

• Bachelor's degree (or currently pursuing one)
• 1+ years' experience in sales, consulting, strategy, operations, technology, analytics, or similar fields
• Experience working with external partners
• Thrives in a fast-changing environment

If you're passionate about customer service and interested in growing your career with Kelly Services, we encourage you to apply today!