Housekeeping Supervisor

Housekeeping Supervisor

Oversees and coordinates the daily activities of the Housekeeping department. Supervises staff and operations to ensure a positive customer service experience. Ensures the successful completion of department functions in accordance with the strategic goals, objectives, and mission of the Shoshone-Bannock Casino Hotel, with established policies and procedures, and with all applicable tribal, state, and federal gaming regulations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains excellent attendance and is available to work a variable schedule which includes evenings and weekends
• Works closely with the front office staff to communicate room status in a timely and efficient manner as well as work with the facilities staff to identify guestroom and public space components that requires maintenance.
• Works with management to implement a strategic plan to deliver services; communicates goals, objectives, policies, and procedures in accordance with the strategic plan.
• Increases staff effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining supervisors; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing a climate for offering information and opinions; integrating functional objectives; and providing and participating in educational opportunities.
• Hosts regular staff meetings to ensure communication among personnel regarding Housekeeping related activities.
• Helps to ensure departmental staffing is maintained within budgetary requirements.
• Assists in achieving the financial objectives of the department by monitoring the departmental budget.
• Conducts evaluations of departmental services and works with staff to take appropriate steps to improve performance and/or customer service levels.
• Ensures the efficiency of Housekeeping operations and maximum level of service is achieved through a culture of teamwork and consistency.
• Contributes to the organization's effectiveness by offering information and opinion as a member of the management team.
• Complies with all property and department policies and procedures.
• Maintains a professional, organizational, and community reputation.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

Knowledge of:

• Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
• Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
• Department organization, functions, objectives, policies and procedures.
• Basic arithmetic and record keeping procedures.
• Materials, methods, and equipment used in cleaning guestrooms and public areas.
• Occupational hazards and safety practices and procedures.
• The proper and safe use of cleaning equipment and materials.
• Inventory management.
• Budget tracking and compliance.
• Customer service standards.

Skill in:

• The use of cleaning tools and equipment, chemicals, cleaners, and disinfectants.
• Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Operating various word-processing, spreadsheets, and database software programs in a Windows environment.
• Preparing, reviewing, and analyzing operational and financial reports.
• Supervising, training, and evaluating assigned staff.
• Making effective decisions in emergency situations.

Ability to:

• Train, coach, and lead the work of a team.
• Communicate efficiently and effectively both verbally and in writing, individually and in group settings.
• Maintain confidentiality.
• Work independently and meet strict timelines.
• Establish and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Analyze situations and adopt appropriate courses of action.
• Establish and maintain professional relationships with the public and co-workers.
• Make solid decisions and exercise independent judgment.
• Demonstrate leadership and professionalism at all times.
• Demonstrate sensitivity to the needs of guests.
• Remain calm in emergency or crisis situations.
• Handle multiple tasks and meet deadlines.
• Adapt to varying situations.

Minimum Qualifications:

• High School diploma/GED.
• One (1) year of Housekeeping or related experience preferred.
• One (1) year of supervisory experience in a housekeeping or related environment preferred.
• A combination of relevant education and related work experience may be considered.
• Valid driver's license is required when driving vehicles for work-related purposes.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.
• Tribal and Native American preference shall apply to all positions.

Certifications, Licenses, and/or Registrations:

• Must be able to submit supporting documentation of education and training to support qualifications.
• Must obtain and maintain a driver's license and qualify for insurance coverage on company vehicles.

Background Investigation Requirements:

• Pre-employment drug screen.
• Personal reference check and employment verification.
• Federal, state, and/or tribal criminal history and sanction checks including fingerprint verification

Physical Demands:

While performing the duties of this job, the employee regularly is required to stand; walk; use hands to manipulate, touch, or grasp; talk or hear; and reach with hands or arms. The employee occasionally is required to sit; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed regularly to hazardous materials, dust, fumes, airborne particles, allergens, and/or second-hand smoke; and to hostile, offensive, or violent individuals. Work may occasionally require the use of protective clothing, equipment, devices, and / or materials.

Work Environment:

Work is generally performed in an office and hotel/casino setting with a moderate and occasionally high noise level. Evening and/or weekend work may be required. Tight time constraints and multiple demands are common. Travel is required for training, meetings, conferences, presentations, and other events.

Employee Acknowledgement:

The signatures below confirm that the employee and supervisor have discussed the contents of this job description.

Employee Signature - Date

Supervisor Signature - Date

Updated 02/25/26