Patient Financial Advocate

Patient Financial Advocate The duties of the Patient Financial Advocate include the core duties of the Financial Counselor, in addition to case management of uninsured patients from in room screening, to eligibility and enrollment in applicable government programs and other reimbursement programs. The Patient Financial Advocate will closely follow open cases and file appropriate paperwork, appear in hearings, and assist patients with their financial needs. The Patient Financial Advocate will also be required by Saint Francis and the state of Missouri to maintain training and certification. The Patient Financial Advocate is responsible for the efficient and successful counseling of patients who have been identified to have specific financial needs. The Patient Financial Advocate will provide patients with available financial options including financial liability, payment and pre-payment plans, financial assistance, HSF loans and other payment options. The Patient Financial Advocate will be responsible for managing and administering the Financial Assistance Program. Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Healthcare System. Constantly works with and maintains restricted or confidential information for many sources within the Medical Center. Any and all duties as assigned by Manager and/or Director. Hours: Monday-Friday 8:00am-4:30pm Education:

• High school graduate or equivalent required
• Bachelor's degree in Business, Healthcare, or other relevant area preferred

Experience: - Minimum of three (3) years healthcare, finance, business, call center, or customer service experience required Knowledge & Skills: Knowledge of Fair Debt and Credit Act preferred. Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12-bed hospital has grown into the region's leading healthcare systemrecognized nationally for exceptional quality, safety, and patient experience. Today, Saint Francis serves more than 715,000 people across five states. With a 306-bed Medical Center, nearly 3,000 team members, and over 300 providers, Saint Francis is not only the largest healthcare system between St. Louis and Memphisit's a powerful economic anchor for the communities it serves. You'll find more than 50 specialties, the region's only Level III Emergency and Trauma Center, and southeast Missouri's first Level III NICU. The system's employed physician group, Saint Francis Medical Partners, supports more than 40 outreach clinics and 70% of the area's primary care providers. A Mission That Matters At Saint Francis, you're not just doing a job - you're part of a Catholic healing ministry rooted in compassion, dignity, and service. Every action is inspired by a commitment to honor human life and care for every person who walks through the doors. Mission To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ. Vision To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access and value. Values You Can Feel Every Day Integrity: Doing what's right, even when no one is watching Stewardship: Managing resources wisely for the future Faith: Believing in a purpose greater than ourselves Hope: Lifting up those who feel discouraged Joy: Serving others with a grateful, happy heart Compassion: Seeing others through Christ's eyes Excellence: Always striving to be the best Dignity: Respecting human life from beginning to end If You're Looking to Make a True Impact Saint Francis offers a workplace where your work has purpose, your team feels like family, and your contributions support a mission that has been changing lives for more than 150 years. Total Rewards Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire date Saint Francis Medical Services Discount Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility Retirement benefits including SFHS immediate matching Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation Other benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage Access In compliance with the ADA Amendments Act (ADAAA) should you have a disability and would like to request an accommodation in order to apply for a currently open position with Saint Francis Healthcare System, please call View phone number on click.appcast.io or email us at View email address on click.appcast.io. Saint Francis Medical Center