SERVICE MANAGER

Job Description

Job Description

Service Manager Position

Courtesy Ford, Danville Illinois

Currently, our dealership in Danville, IL is looking for an experienced Service Manager. If you are passionate about leading a high-performing team, delivering exceptional customer service, and driving results, we want to talk to you. This is an exciting opportunity to lead a Service department, represent the most respected brand in the industry, and maximize your earning potential. 

Summary:

• Manages an efficient and profitable service department through productive staffing, customer retention, and cost controls.
• Ensures all service objectives are met and all service records are maintained.
• Manages the daily inventory of technicians' time to ensure it is consistently sold to service customers. 

Responsibilities:

• Oversee all service department operations, ensuring high-quality work and customer satisfaction.
• Manage, train, and motivate a team of service technicians and advisors.
• Develop and implement strategies to achieve departmental goals for revenue and efficiency.
• Maintain a robust customer service system that guarantees prompt and personalized assistance.
• Handle customer complaints and resolve issues effectively.
• Manage the department's budget, inventory, and financial performance.
• Ensure all service and repair work is completed correctly and in a timely manner. 
• Control expenses, manage receivables, and support promotional and service campaigns. 
• Track Customer Satisfaction Index (CSI) scores. Implement corrective actions when needed. 
• Manage daily operations, including scheduling, repair quality, warranty submissions, and documentation. 

Qualifications/Skills:

• 5 years proven experience in a Service Manager role within an automotive dealership
• Strong customer service and business management skills.
• Ability to work well under pressure and handle a fast-paced environment.
• Proficiency in service management software and standard office applications.
• Detail-oriented and highly organized. 
• Valid driver's license with clean driving record.