Cafe General Manager
Goodwin Recruiting
Cafe General Manager – Chagrin Falls, OH
A respected hospitality group known for its commitment to quality, joyful guest experiences, and strong community values is seeking a general manager to lead a flagship location in the Downtown DC area. This is an exciting opportunity for a leader who values people, loves great food, and can inspire teams while delivering operational excellence in a high-standards environment.
Cafe General Manager Benefits & Compensation
- Competitive base salary (based on experience)
- Monthly performance bonus
- Comprehensive health, dental, and vision insurance
- Paid time off, including vacation, sick, and holidays
- 401(k) with 4% company match after 3 months
- One-month paid sabbatical after 3 years of service
- Annual paid volunteer day
- Generous employee product discount
General Manager Requirements & Qualifications
- 2+ years of leadership experience in hospitality, food service, or premium retail
- Proven ability to coach and develop hourly employees
- Strong organizational and operational management skills
- Excellent communication, empathy, and people-leading qualities
- Ability to work a flexible schedule, including weekends and peak shifts
General Manager Preferred Background & Skills
- Experience in craft, boutique, or higher-end food environments
- Comfort working in structured environments with clear processes
- Experience navigating team dynamics or periods of organizational change
General Manager Day-to-Day Responsibilities
- Lead daily shop operations with a combination of administrative focus and active frontline presence
- Recruit, train, and develop a diverse team, ensuring high standards of guest service
- Oversee scheduling, inventory, ordering, and basic accounting
- Foster a positive, collaborative, and respectful store culture
- Address employee relations and team dynamics with empathy and consistency
- Ensure the shop meets cleanliness, safety, and operational excellence benchmarks
- Represent the brand and model hospitality, professionalism, and joy
This is a unique role for a leader who combines heart, operational backbone, and a passion for creating exceptional guest and team experiences.
Vacancy posted 21 hours ago
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