Senior Manager, Retention Programs

Major Responsibilities Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartner's retention and growth strategy Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals Lead quantitative & qualitative analyses to solve Gartner's retention and growth challenges; partner with cross-functional teams to implement solutions Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team's operational model to deliver exceptional deal support. Own your actions, measure progress and lead initiatives/ complex projects to completion with action-driven insights Must Haves Bachelor's degree with 5-7+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/ consultant at a top-tier consulting firm, investment banking associate or strategy analyst for a leading company Master's degree preferred Ability to influence leaders to drive business outcomes and growth Ability to synthesize complex problems into simple, concise statements/core messages, and present/communicate to key stakeholders and clients Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads Forward thinking ability in order to anticipate and mitigate risks to client retention Analytical and proficient in MS Office suite, including Excel and PowerPoint, and is able to clearly present and articulate through PPT What do we offer? Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it is productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 108,000 USD - 148,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market‑leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. Job Requisition ID: 111786 The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. #J-18808-Ljbffr Gartner