Operations Dispatcher - Instructional Support Facility

Job Title

Job Identification 1013683

Job Description

FLSA: Non-Exempt

COMPENSATION SCHEDULE: Link to Educational Support Personnel Compensation

PAY GRADE: Range 9

BENEFITS: Our employee benefits package includes medical insurance, dental insurance, vision insurance, health savings accounts, flexible spending accounts, life insurance, accidental death and dismemberment, long term disability, critical illness insurance, and accident insurance. Visit our website for full details.

SUPERVISOR: Supervisor or designee.

SUMMARY: Receive incoming telephone and/or radio calls regarding emergency and non-emergency situations, determine response requirements, and dispatch appropriate personnel to situations. Accurately enter, update, and retrieve information utilizing computerized data and telephone systems. Relay critical information and messages to and from District sites and personnel and external emergency response agencies.

DUTIES AND RESPONSIBILITIES: The following tasks describe the basic functions of the job; not all tasks may be performed by each employee. Duties and assignments may vary based on building assignment and academic year. The following frequencies and percentage of time spent are approximations only.

• Receive incoming telephone and/or radio calls regarding emergency and non-emergency situations; interrogate requestors to obtain detailed information regarding location and nature to determine the proper response necessary according to protocol. [Daily, 25%]
• Receive all incoming requests for services through work orders, phone, radio, alarm monitoring, and/or computer messages and assign to proper personnel by radio or other methods according to established procedure. [Daily, 25%]
• Determine dispatch response requirements and dispatch to appropriate personnel based on relative priorities of situations and protocols, and follow up in accordance with established District policies and procedures. [Daily, 15%]
• Monitor non-emergency and emergency incidents (accidents, medical situations, alarms, etc.), utilizing maps to determine appropriate asset based on locations. [Daily, 10%]
• Accurately enter, update, and retrieve information utilizing computerized data and telephone systems regarding status updates, student ridership, student addresses, unit locations, stops locations, GPS coordinates, and bus route coverage. [Daily, 5%]
• Monitor and relay information from multiple systems including but not limited to: Safe2Tell, security cameras, and building access cards. [Daily, 5%]
• Relay critical information and messages to and from District sites, to internal administrators, external emergency response agencies, and to all other individuals or groups requiring notifications. [Daily, 5%]
• Participate in the daily operations management, including assessing driver and para-educator call-outs, driver and para-educator check-in, vehicle availability, assisting bus drivers with route directions, and other assistance as needed. [Daily, 3%]
• Responsible for recording and tracking information: on-time performance using GPS data, requests, dispatches, work orders, and maintaining files of information relating to emergency calls such as personnel rosters, emergency call-out lists, accidents/incidents, and personnel issues. [Daily, 3%]
• Maintain access to, and security of, highly sensitive materials. [Daily, 2%]
• Perform other related duties as assigned or requested. [Daily, 2%]

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• Dispatch, call center, security, law enforcement, or military experience.
• Must meet insurability requirements of the Colorado School District Self-Insurance Pool.
• Basic knowledge of typical office equipment such as telephones, copiers, fax machines, email, etc.
• Basic knowledge of Microsoft Office and various software applications.
• Basic knowledge of Department of Transportation (DOT), FMCSA, CDE, and CDL rules and regulations, and state and federal laws applicable to students.
• Basic knowledge of 2-way radio procedures.
• Basic knowledge of GPS-Based Automatic Vehicle Location (AVL) systems.
• Basic organizational skills and ability to multi-task.
• Basic interpersonal relations skills.
• Intermediate public relations skills.
• Intermediate verbal and written communication skills.
• Ability to operate base radio.
• Ability to communicate clearly in a timely manner, using professional demeanor and radio etiquette.
• Ability to work alone and collaboratively in a high stress environment using professional manners, following direction and keeping safety at the forefront of every interaction.
• Ability to interact with other employees professionally.
• Ability to assess alternate routes and road hazards.
• Ability to maintain confidentiality in all aspects of the job to include HIPAA, HITECH, FERPA, other medical information, and student accommodations.
• Ability to work in a collaborative environment and interact positively and constructively with supervisors, staff members, students, the community, and other District stakeholders.
• Priority on student safety and customer service to all customers.
• Criminal background check and fingerprinting required for hire.

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS: All certifications, licenses, and registrations must be valid and unexpired.

• Colorado driver's license.

PREFERRED QUALIFICATIONS:

• Experience with emergency response.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Bilingual (English and additional language).
• Racially conscious and culturally competent with the skill, will, capacity, and knowledge to commit to a culture of continuous improvement.

PHYSICAL AND MENTAL DEMANDS/WORK ENVIRONMENT:

• Must be willing to work a flexible schedule, including on-call and shift work.
• Light physical effort (lifting up to 10 pounds).
• Frequent standing and walking.
• Prolonged and confined sitting with limited freedom to move about.
• Occasional bending.
• Occasional lifting, pulling, and pushing.
• Good motor skills.
• Manual dexterity to operate a computer keyboard.
• Repetitive motions/reaching.
• Close, distance, color, and peripheral vision.
• Visual concentration, depth perception, and ability to adjust focus.
• Eye/hand coordination.
• Speaking and hearing.
• Concentrated reading/writing/mathematics.
• Typical emergency response/reactive environment.