Quality Review Specialist

Position: Quality Review Specialist

Compensation: $19 /hour

Location: Tulsa, Oklahoma

Inceed has partnered with a great company to help find a skilled Quality Review Specialist to join their team!

Join a dynamic team as a Quality Review Specialist, where you'll play a crucial role in enhancing customer service excellence. This opportunity arises as a valued team member is on leave for 7 months. You'll be responsible for reviewing and assessing the quality of customer service calls, providing valuable feedback to improve our service standards. This is your chance to make a significant impact in a supportive and collaborative environment.

Key Responsibilities & Duties:

• Review customer service calls for quality assurance.
• Assess and score calls to improve service quality.
• Provide actionable recommendations for call improvements.
• Collaborate with customer service reps for training purposes.
• Ensure adherence to company quality standards.

Required Qualifications & Experience:

• Strong customer service experience.
• Experience in call centers is ideal.
• Excellent communication skills.
• Proficient computer skills.

Nice to Have Skills & Experience:

• Call auditing skills.
• Industry-specific experience.

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:

• One round onsite interview with the hiring manager.
• ASAP start date, lasting approximately 7 months.

If you are interested in learning more about the Quality Review Specialist opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.