Assistant Operations Manager

Assistant Manager at Beautique Salon, Spa & Lash Lounge Job Description Beautique Salon, Spa & Lash Lounge is an award-winning, full-service beauty and wellness destination in Newburyport, Massachusetts. We pride ourselves on exceptional guest experiences, impeccable presentation, innovative services, and a supportive, professional team environment. We're seeking a highly organized, creative, outgoing, and self-motivated Assistant Manager who loves both hospitality and the behind-the-scenes work that keeps a successful business running beautifully. Position Overview This is a hands-on position combining daily salon and spa operations, guest experience, scheduling optimization, marketing, merchandising, and administrative support. The ideal candidate is someone who takes initiative, notices what needs to be done without being asked, and enjoys completing projects from start to finish. You will work closely with our Salon & Spa Manager to help maintain our high standards while supporting continued business growth. Key Responsibilities Daily Operations & Guest Experience Support front desk operations, client check-in and checkout, phone calls, scheduling, and guest communications. Maintain impeccable cleanliness and organization throughout the salon and spa. Monitor supplies, retail inventory, and product displays. Help ensure a seamless, welcoming, luxury experience for every guest. Identify and resolve routine operational concerns, escalating larger issues to management. Scheduling, Client Outreach & Revenue Growth Review daily and weekly schedules to identify openings and booking opportunities. Create and coordinate targeted text campaigns to promote openings and services. Complete or delegate and ensure completion of daily client follow-ups to encourage rebooking and maintain guest satisfaction. Identify opportunities for cross-department referrals, service upgrades, and retail recommendations. Help track outreach results and booking improvements. Marketing & Creative Projects Assist with newsletters, promotional campaigns, and graphics for print and digital marketing. Update website/booking site with new prices, service descriptions, and new employees. Assist with social media content, reposting stories, posting reviews, etc. Develop and maintain beautiful retail displays and monthly featured-product presentations. Administrative & Project Support Enter and update product deliveries in our inventory software. Maintain correct inventory counts on shelf. Help coordinate special events, staff education, and promotional activities. Manage event details, staff RSVPs, and project timelines. Provide mandatory progress updates to the Salon & Spa Manager and Owner at least weekly. Follow through on assigned projects accurately and on time. What We're Looking For Excellent organization, time management, and attention to detail and cleanliness. A warm, polished, professional personality with outstanding customer service skills. Strong written and verbal communication. A proactive, independent work style. Creativity and an eye for merchandising, design, and presentation. Comfort with computers, scheduling systems, Canva, and social media tools. Ability to multitask in a busy environment while maintaining composure and professionalism. Reliability, accountability, and a positive, team-oriented attitude. Previous salon, spa, hospitality, administrative, or marketing experience is preferred. #J-18808-Ljbffr Beautique Salon, Spa & Lash Lounge