Director of Consumer Lending, Risk and Collections

Job Description

Job Description

The Director of Consumer Lending, Credit Risk & Collections is responsible for the strategic direction, performance, risk management, and operational oversight of the credit union’s consumer lending portfolio and related lending and collections functions. This position leads consumer lending growth initiatives, credit and loan concentration risk management, loan pricing strategies, underwriting vendor relationships, loan origination support, collections, credit reporting, and lending compliance.

The Director oversees the full consumer lending lifecycle, ensuring lending products and processes support the credit union’s strategic objectives, member experience, financial performance, asset quality, and regulatory obligations. This individual manages third-party lending and mortgage service providers, develops and maintains lending policies and procedures, monitors portfolio performance, and ensures effective controls over loan documentation, title work, lien perfection, loan audits, credit reporting disputes, bankruptcy, and repossessions.

A key responsibility is providing executive leadership and the Board of Directors with timely, accurate, and actionable reporting on lending performance, credit quality, portfolio concentrations, delinquency trends, loan losses, vendor performance, and emerging risks. Working closely with executive leadership, finance, compliance, operations, and marketing, the Director develops strategies to grow the loan portfolio responsibly, optimize risk-adjusted returns, strengthen member relationships, and maintain a sound lending and collections environment.

Key Responsibilities

• Lending Strategy & Growth: Manage the consumer loan portfolio, develop growth strategies, monitor production, and partner with marketing on lending campaigns, product development, and member relationship discounts.
• Credit Risk Management: Monitor portfolio quality, delinquencies, charge-offs, loan concentrations, underwriting performance, and emerging credit risks.
• Executive & Board Reporting: Prepare monthly lending and credit risk reports for the CEO and Board of Directors, covering loan growth, portfolio performance, yield, delinquency, losses, concentrations, vendor performance, and recommended actions.
• Vendor Management: Oversee outsourced consumer loan underwriting and mortgage vendors, including performance, service levels, quality control, compliance, and contract management.
• Lending Operations: Supervise loan origination and loan support functions, including loan documentation, title work, lien perfection, post-closing follow-up, and loan audits.
• Collections & Loss Mitigation: Oversee collections activities, delinquency management, bankruptcy accounts, repossessions, recoveries, and charge-off recommendations.
• Compliance & Policy Development: Develop and maintain lending and collections policies, procedures, and internal controls. Ensure compliance with applicable federal and Texas lending, credit reporting, fair lending, and collections requirements.
• Loan Pricing & Products: Manage loan pricing and rate strategies, evaluate product profitability, and recommend pricing adjustments that balance competitiveness, growth, risk, and returns.
• Credit Bureau Management: Manage credit bureau relationships and contracts, oversee credit reporting disputes, and resolve paid-ahead reporting issues and other reporting discrepancies.
• Leadership & Collaboration: Lead and develop lending and collections staff while collaborating with executive management, finance, compliance, operations, and marketing.

Qualifications

• Five to seven years of progressive experience in consumer lending, credit risk, lending operations, collections, or a related financial services field.
• Strong knowledge of consumer lending regulations, fair lending, credit reporting, collections, bankruptcy, and repossession requirements.
• Experience managing consumer loan portfolios, credit risk, concentration limits, pricing strategies, and portfolio growth.
• Experience overseeing outsourced underwriting, mortgage lending, or other third-party financial services vendors.
• Knowledge of loan origination, title work, lien perfection, loan documentation, and quality control.
• Experience developing lending policies, procedures, and internal controls.
• Ability to prepare and present lending and credit risk reports to executive leadership and a Board of Directors.
• Strong analytical, communication, leadership, organizational, and problem-solving skills.
• Credit union or community financial institution experience strongly preferred.
• Bachelor’s degree in finance, business, or a related field preferred; equivalent experience may be considered.