Teller Supervisor

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row. Come join our team of customer service experts today!

General Description

Provides a variety of customer service functions, including product referrals and meeting Banking Center Associate Standards. Provide exemplary customer service. Process a variety of financial transactions in a timely and accurate manner. Assist in coaching associates to meet Associate Performance Standards. Responsible for verifying cash totals and locating any cash differences, ensuring that they are properly documented and reviewed. Additionally, responsible for daily banking center teller activities, including the accurate and timely shipping of all banking center teller work. Responsible for teller scheduling and ensures adequate staffing on a daily basis. Responsible for performing vault teller functions and personal banker functions.

Essential Duties and Responsibilities

1. Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Exceeds Secret Shop score expectations and responsible for coaching Tellers to meet or exceed customer service expectations. This duty is performed about 20% of the time.
2. Has an excellent working knowledge of and consistently refers customers to appropriate Great Southern products. Consistently exceeds referral expectations and coaches and mentors Tellers on referral behaviors. Consistently and accurately uses CRM program and monitors use by Tellers. This duty is performed about 20% of the time.
3. Responsible for balancing each day's transactions and verifying totals. Responsible for locating cash differences of self and Tellers and ensuring that they are properly documented and reviewed. Meets or exceeds balancing expectations. Responsible for vault transactions and operate as the designated "Vault Teller". This duty is performed about 20% of the time.
4. Processes all transactions efficiently and accurately. Meets or exceeds POD error expectations. Assists tellers with difficult and complex transactions and customer issues/complaints. This duty is performed about 20% of the time.
5. Ensures full compliance with and implementation of all bank policies and procedures. Is familiar with and has working knowledge of the appropriate banking regulations. Maintains confidentiality of customer account information, security alarm codes and general codes used within the facility. Ensures effective implementation of bank security policies and procedures, and attends annual BSA and Security training. This duty is performed about 10% of the time.
6. Performs scheduling based on ideal staffing. Performs record keeping functions performing vault teller functions and Personal Banker functions. Provides documentation to support Management in completion of performance evaluations. This duty is performed about 10% of the time.
7. Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
8. Performs any other related duties as required or assigned.

Education and Experience Requirements

• High school diploma or GED
• At least 3 years of related experience and/or training
• Prior banking experience is preferred
• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing
• Ability to add, subtract, multiply and divide

Physical Requirements

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

• Highly repetitive and low physical activities.
• Highly repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
• While performing the functions of this job, the employee is frequently required to talk or hear; regularly required to sit, use hands to handle or feel, reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 50 pounds.

At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc...), please contact Human Resources at View phone number on click.appcast.io.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, sex, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation, pregnancy, or any other basis prohibited by law.

Monday - Friday; 8:30 AM - 5:30 PM. Rotating Saturday; 9:00 AM - 12:00 PM

Total Hours: 40

5998