Cold Brew Production Supervisor

Job Description

Job Description

When childhood friends Holly and Shawn stepped away from their corporate careers and started Rook Coffee in 2010, they wanted to make people feel special. Since the beginning, in a 300-square-foot shack, Rook has focused on offering specialty coffees that inspire genuine, human connections.  

Rook Coffee is currently seeking energetic and hard-working individuals to continue to make those connections. If you’re nice, likable, approachable, a team player, proactive, patient, sociable, positive, reliable, and honest, we’d love to hear from you.

Our brewery is where we bring our amazing coffee and cold brew products to life, and our production team plays a critical role in making it all happen!

As our Cold Brew Production Supervisor, you'll work closely with the Roastery Operations Manager (ROM) to oversee the day-to-day operations of our brewery, lead and support our production team, and ensure everything runs smoothly, safely, and efficiently.

From keeping production on schedule and managing inventory to maintaining our high standards for quality and safety, you'll play a hands-on role in delivering the coffee products our customers love.

The ideal candidate LOVES being hands-on, enjoys leading and developing a team, has a passion for operational excellence, and takes pride in creating high-quality products in a fast-paced, collaborative environment.

Job Responsibilities

Our Cold Brew Production Supervisor responsibilities and job functions include, but are not limited to, the following:

• Lead and support the cold brew production team each shift, assigning tasks to meet daily and weekly production goals.

• Provide on-the-spot feedback and coaching to team members and Team Leads.

• Oversee brewing, filtering, and packaging of all cold brew (PET, 3L boxes, glass bottles, and kegs).

• Monitor tank yields and batch quality and report any issues or changes to the ROM.

• Ensure the production log is accurately filled out and logged in MarketMan daily.

• Enforce food safety, sanitation, and cleaning standards for equipment and the back-of-house area.

• Monitor and ensure Standard Operating Procedures are consistently followed. 

• Work with ROM to regularly review and update Standard Operating Procedures.

• Coordinate with distribution team members for product and supplies coming and going from the Roastery facility.

• Monitor and notify appropriate partners when ingredients, packaging, or supplies are running low so orders can be placed.

• Train new and current team members on procedures, equipment, and safety practices and participate in ongoing team development and performance management

• Participate in interviewing, hiring, and retention of team members.

• Conduct weekly and monthly inventories.

• Conduct routine quality control/assurance and other sensory exercises while simultaneously training team members to understand/identify our quality standards.

• Identify opportunities to improve yield, reduce waste, and increase efficiency, and recommend process improvements to the ROM.

• Perform hands-on production tasks as needed and serve as the facility's point of contact in the ROM's absence.

Job Requirements

Our Cold Brew Production Supervisor must possess the following skills and abilities:

• 3-5 years of experience supervising a team in a high-volume food or beverage production environment.

• Ability to work independently on projects and tasks related to cold brew production.

• Positive attitude, motivation, drive, and great attention to detail are necessary for this role! 

• Ability to operate powered equipment, such as forklifts and power jacks (no experience required; training will be provided).

• Ability to lift up to 50 lbs repeatedly, stand for extended periods, and work in warm/cold, wet environments.

• Food handler certification; ServSafe Manager or similar certification preferred.

• Ability to promote a safe workplace by enforcing safety protocol and by being a role model to production staff. 

• Open availability, including early mornings, evenings, and weekends, when necessary.

• A high school diploma or GED equivalent.

Benefits Included

• Free coffee while working
• Employee discount program: Discounts on coffee, cold brew, merchandise, and food
• Paid Time Off: Includes sick time and vacation time
• Health benefits for eligible team members
• Participation in 401(k) after 1 year
• Advancement opportunities

Based on Experience

Rook Coffee Roasters provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to federal law requirements, Rook Coffee Roasters complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Rook Coffee Roasters expressly prohibits any form of workplace harassment based on any of the protected characteristics listed above, as well as retaliation against anyone who reports discrimination or harassment or participates in an investigation. Rook Coffee Roasters will provide reasonable accommodations to qualified individuals with disabilities, pregnancy-related limitations, or sincerely held religious beliefs, unless doing so would cause undue hardship. Improper interference with the ability of Rook Coffee Roasters' employees to perform their job duties may result in discipline up to and including discharge.