Customer Service Representative
Aero Industries
Job Type
Full-time
- Serve as a primary point of contact for customers through phone, email, and other communication channels, providing timely and professional support.
- Accurately enter and manage customer orders while ensuring expectations related to pricing, lead times, shipping, and delivery are clearly understood and communicated.
- Proactively communicate with customers when expectations, timelines, or order requirements change.
- Assist customers with product information, order status, availability, and delivery schedules.
- Develop a strong working knowledge of Aero's products and solutions, continuously building your product expertise.
- Partner with Manufacturing, Materials, Scheduling, Shipping, IT, Sales, and other departments to communicate customer needs and support timely order fulfillment.
- Take ownership of customer concerns and complaints, working toward effective solutions and positive outcomes.
- Maintain accurate records of customer interactions, orders, issues, and feedback.
- Collaborate with Sales and Marketing to share customer feedback, recurring concerns, and market insights.
- Identify opportunities to improve customer service processes, communication, and the overall customer experience.
- Help maintain accurate system information, including published price lists, parts lists, and product configurators, in partnership with Sales Management.
- Follow company policies, procedures, and customer service standards in all interactions.
What Success Looks Like You'll be successful in this role if you are someone who takes ownership instead of waiting for direction, communicates before a customer has to ask for an update, and pays attention to the details that make a difference. You'll become a knowledgeable and trusted resource who customers and internal teams can rely on to help move orders forward and solve problems. At Aero, you won't just process customer requests-you'll play an important role in building the relationships that have helped us serve our customers for more than 80 years. Requirements POSITION REQUIREMENTS • High school diploma or equivalent; associate or bachelor's degree preferred. • Previous experience in customer service or inside sales, preferably in a manufacturing or industrial setting. • Proficiency with computers, Microsoft Office and other customer service software, experience with ERP/MRP a plus. • Problem solving skills and attention to detail. • Team player with a customer focused attitude. • Must have strong time management, including the ability to organize and manage multiple priorities in a fast-paced environment. • Must always maintain a positive and professional attitude with customers and internal personnel. • Advocate of process improvement. • Commitment to company values. • Ability to work overtime as needed to support department goals. TRAVEL Travel is typically 5% or less. SUPERVISORY RESPONSIBILITY This position has no direct supervisory responsibilities, but may serve as a coach, trainer, and mentor for other employees in the department. WORK ENVIORNMENT This job operates in a professional office environment.
Vacancy posted 3 days ago
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