Operations Manager

CircusTrix dba Sky Zone Operations Manager. Full‑time onsite. Department: Operations. Reports to: General Manager. FLSA: Exempt. Responsibilities Supervise team leads and frontline team members during scheduled shifts. Coach in real time to build a team culture of accountability, energy, and care. Support hiring, onboarding, and training efforts. Oversee daily park execution including staffing, guest flow, inventory, and cleanliness. Collaborate with the GM on labor strategy, scheduling, and safety procedures. Adapt to real‑time challenges to keep operations smooth. Ensure guests feel welcome, safe, and supported from check‑in to check‑out. Lead guest recovery when needed and train the team to respond with urgency and empathy. Support birthday parties, special events, and high‑volume guest flow. Conduct safety walkthroughs and support compliance across all park zones. Maintain clean, well‑functioning facilities and hold the team to brand standards. Lead by example to create a worry‑free, play‑filled environment. Qualifications Minimum 2–3 years of formal management or supervisory experience in a high‑volume, guest‑facing industry (hospitality, entertainment, retail, fitness, restaurants). Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time. Strong communication skills; ability to give feedback with care, build trust quickly, and coach in the moment. Comfortable with scheduling, labor targets, and supporting operational goals; understands how day‑to‑day execution impacts the bigger picture. Hands‑on leadership style, willing to jump in to solve problems. Comfortable using technology and operational systems; basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards. Quick to learn and apply new systems in daily operations. Availability to work evenings, weekends, and holidays. Compensation and Benefits Salary: $70,304 annually + additional bonus opportunity. Full‑time employees enjoy medical, dental, and vision coverage, along with a 401(k) plan with company matching. Eligibility is based on age and tenure requirements. CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr