Quality Manager

Overview Job Title: Quality Manager The Quality Manager is responsible for overseeing and improving the organization’s Quality Management System (QMS) to ensure products and/or services consistently meet regulatory requirements, internal standards, and customer expectations. This role leads quality assurance activities, drives continuous improvement initiatives, and ensures full compliance with applicable industry standards. Responsibilities Develop, implement, and maintain the Quality Management System (QMS) Ensure compliance with applicable industry standards, regulations, and internal policies Lead internal and external audits, including certification and surveillance audits Monitor, analyze, and report quality performance metrics (KPIs) Identify quality issues and implement Corrective and Preventive Actions (CAPA) Collaborate with cross-functional teams to improve processes and product/service quality Manage non-conformance reports (NCRs) and customer complaints Develop and deliver training on quality standards, procedures, and best practices Oversee supplier quality management and conduct vendor evaluations Maintain accurate documentation and records for compliance purposes Drive continuous improvement initiatives (e.g., Lean, Six Sigma methodologies) Report quality performance, risks, and improvement opportunities to senior management Required Qualifications Proven experience in Quality Management or Quality Assurance Strong knowledge of quality standards (e.g., ISO 9001, ISO 13485, or industry-specific standards) Experience with auditing processes and regulatory compliance requirements Strong analytical, problem-solving, and decision-making skills Excellent communication and leadership abilities Key Skills Leadership and team management Attention to detail and accuracy Data analysis and reporting Process improvement methodologies Risk management Regulatory and compliance knowledge Critical thinking and decision-making Working Conditions Standard full-time work schedule Occasional overtime may be required during audits, inspections, or critical projects Performance Metrics (KPIs) Defect / error rates Customer satisfaction and complaint resolution rate Audit results and compliance scores Effectiveness of process improvement initiatives #J-18808-Ljbffr