Xfinity Retail Sales Consultant

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast. Job Summary Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. Responsibilities Engage customers with enthusiasm, demonstrate, and explain product features to enhance their shopping experience. Provide outstanding customer service with all customer interactions. Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence. Help customers interpret and clarify their account statements and pay their bills in the store. Answer any questions customers have on current or new services, make changes to account data, upgrade levels of service, and process all general service requests. Act as brand ambassador to promote Comcast/Xfinity products. Provide expert‑level understanding and passion around technology, especially around Comcast products and services. Maintain detailed sales product knowledge, including competitive information. Contribute to a fun and competitive environment, connecting our products and services to customers’ everyday lifestyles. Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment. Qualifications High School Diploma or equivalent. Adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary. Maintain regular, consistent, and punctual attendance. Ability to carry and/or lift 25‑pound boxes, and the ability to move around the store constantly. Perks & Benefits Comcast provides best‑in‑class Benefits that connect you to the support you need when it matters most and help you care for those who matter most. Day‑One benefits, including Medical, Dental, Vision coverage, Comcast XFINITY courtesy services in serviced areas, Discount tickets to Universal Resorts, Paid Parental Leave, Tuition reimbursement of up to $8,000 (Full‑Time employees), Paid Time Off, and a 401K Savings Plan with up to 6% dollar‑to‑dollar matching. …and much more. Employee Expectations Understand our Operating Principles and make them the guidelines for how you do your job. Own the customer experience: think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff, be enthusiastic learners, users and advocates of our game‑changing technology, products, and services, especially our digital tools and experiences. Work as a team to achieve big things by collaborating and being open to new ideas. Participate actively in the Net Promoter System, join huddles, make callbacks and help us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in your work and leadership. Act in the best interests of each other, customers, investors, and our communities. Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. EEO Statement Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Skills Customer‑Focused; Workplace Organization; Persuasion; Teamwork; Technical Knowledge; Self‑Motivation; Critical Thinking Problem Solving; Communication; Resilience; Professional Integrity Compensation & Benefits Summary Base Pay: $19.00 per hour Total Target Compensation (Base Pay plus Targeted Commission): $26.69 per hour Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non‑sales positions are eligible for a Bonus. Additionally, Comcast provides best‑in‑class Benefits to eligible employees. Please visit our compensation and benefits summary on our careers site for more details. Education High School Diploma / GED Certifications (if applicable) None listed. Relevant Work Experience 2‑5 Years Application Window The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later. #J-18808-Ljbffr