Customer Care Specialist

Keystone RV

Customer Care Specialist

Keystone RV is seeking a Customer Care Specialist with strong customer service skills and a solid understanding of RV systems or technical troubleshooting. This role will assist customers and dealers with product support, troubleshooting, and general inquiries.

Key Responsibilities:

Respond to customer and dealer inquiries via phone and email in a timely and professional manner
Provide technical assistance related to RV systems (electrical, plumbing, HVAC, etc.)
Troubleshoot product and system issues with clarity and patience
Document customer interactions and solutions in the CRM system
Guide customers through product features, warranties, and basic maintenance tips
Follow up on support cases to ensure satisfaction and resolution

Qualifications :

2+ years of customer service experience (phone/email)
Technical knowledge of RV systems OR strong technical aptitude with willingness to learn
Excellent communication and problem-solving skills
Detail-oriented with a commitment to high-quality support

Preferred:

Experience using CRM or customer support platforms preferred

Experience in the RV, automotive, or outdoor recreation industries

What We Offer:

Competitive pay
Benefits package (health, dental, etc.)
Supportive team environment
Opportunities for growth in a fast-moving industry
Training on RV systems and customer support tools

Apply now and help customers hit the road with confidence by delivering top-tier support and expert guidance.

Apply

Vacancy posted 4 days ago

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