Property Manager, Multifamily

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT's flagship Empire State Building, the "World's Most Famous Building," features its iconic Observation Deck, ranked the #1 Top Attraction in New York City for the fifth consecutive year in Tripadvisor's 2026 Travelers' Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of March 31, 2026, ESRT's portfolio is comprised of approximately 8.0 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X and LinkedIn.

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.


POSITION SUMMARY

The Property Manager will lead the overall operations, financial performance, and resident experience across a portfolio of multifamily residential properties. This role is responsible for managing day-to-day property operations, driving occupancy and revenue, and ensuring a best-in-class living experience for residents. The Property Manager will oversee on-site teams, including leasing, maintenance, and concierge staff, while ensuring compliance with all applicable regulations and company standards. The ideal candidate has a proven track record in residential property management, team leadership, and delivering strong financial and operational results.

RESPONSIBILITIES

PROPERTY FINANCIALS & PERFORMANCE:

• Responsible for the overall financial performance of the property, including revenue growth, expense control, and NOI performance
• Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management
• Develop and manage annual operating budgets, capital plans, and multi-year forecasts
• Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met
• Oversee expense management, vendor costs, and operational efficiencies
• Ability to identify and execute revenue enhancement opportunities

RESIDENT EXPERIENCE & LEASING:

• Ensure a high level of resident satisfaction through proactive communication and responsive service
• Partner with and hold leasing teams accountable for achieving target occupancy, pricing strategy, and conversion targets.
• Review and approve pricing strategies (in coordination with upper management)
• Support leasing teams in driving traffic, managing leads, and executing renewals
• Review and approve resident communications, notices, and policies
• Handle escalated resident issues and ensure timely, solution-oriented resolution
• Support community engagement initiatives to enhance resident retention

TEAM LEADERSHIP & DEVELOPMENT:

• Lead, train, and develop on-site staff including leasing, maintenance, concierge, and administrative teams
• Establish clear performance goals and hold team members accountable to service and operational standards
• Oversee hiring, performance management, and employee development
• Foster a collaborative, service-oriented culture aligned with ESRT values

OPERATIONS & BUILDING MANAGEMENT:

• Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities
• Conduct regular property inspections and ensure building standards are consistently met
• Manage work order systems to ensure timely completion of maintenance requests
• Ensure compliance with building policies, house rules, and company procedures
• Identify operational risks and implement solutions to mitigate them

VENDOR & CONTRACT MANAGEMENT:

• Oversee third-party vendors and contractors, ensuring performance, cost control, and compliance
• Manage contract negotiations, renewals, and vendor relationships
• Ensure all vendors maintain proper insurance and meet building requirements
• Oversee service contracts for maintenance, cleaning, security, and specialty services

COMPLIANCE & RISK MANAGEMENT:

• Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others
• Oversee compliance with affordable housing programs such as Section 8 and City PHEPS where applicable
• Maintain all building permits, certifications, and inspection records
• Manage incident reporting, insurance claims, and risk mitigation strategies
• Ensure staff and vendors complete required safety training and certifications

CONSTRUCTION & CAPITAL PROJECTS:

• Develop and execute capital improvement and renovation plans
• Partner with project management teams to oversee unit renovations and building upgrades
• Monitor project budgets, timelines, and quality of work
• Ensure all construction and alterations comply with building standards and local codes

STRATEGIC INITATIVES & REPORTING:

• Lead property-level initiatives aligned with portfolio and company goals
• Provide regular reporting to senior leadership on financial performance, operations, and resident metrics
• Identify opportunities to improve efficiency, resident experience, and asset value
• Participate in portfolio-wide initiatives and special projects

WHAT SUCCESS LOOKS LIKE

• Strong financial performance and achievement of budget targets
• High occupancy, strong leasing performance, and resident retention
• Exceptional resident satisfaction and service delivery
• Well-maintained, compliant, and efficiently operated properties
• High-performing, engaged, and accountable teams
• KPIs: property financial targets (NOI, budget adherence), occupancy & leasing performance, resident satisfaction and retention, and team performance & engagement

REQUIRED SKILLS / ABILITIES

• Strong financial acumen with ability to analyze budgets, forecasts, and financial statements
• Knowledge of residential leasing, rent regulation, and property operations
• Knowledge of NYC housing regulations, including affordable / rent stabilization, HPD compliance, DOB permitting, and local law requirements (e.g. LL11, LL84, LL97)
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Working knowledge of building systems (mechanical, electrical, plumbing)
• Proficiency in Yardi, BuildingLink, Microsoft Office, and related systems

EDUCATION & EXPERIENCE

• Bachelor's degree required; advanced degree or certifications a plus
• Minimum of 5-7 years of residential property management experience
• Experience managing multifamily assets in NYC strongly preferred
• Prior leadership experience managing on-site teams required

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

WHAT YOU CAN EXPECT

At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -

• Adaptable - you are a self-starter who's able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic - you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable - you take a strong sense of ownership and accountability over your work
• Passionate - you keep up with industry trends and are excited about the potential to propel the industry forward with a "roll-up-your-sleeves" attitude
• Curious - you consistently look for new ways to work smarter, not just harder
• Ethical - you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
• Positive - you possess a service-oriented attitude with excellent follow through

BENEFITS

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support

WELL-BEING

• Generous paid time off
• Flex remote work time
• Flex Summer Fridays
• Employee engagement programs
• Volunteer time off
• Continuing education
• Complimentary Empire State Building Observatory access
• Complimentary gym membership and other wellness benefits
• Employee Discount Programs

$120,000 - $140,000 a year

Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses.

ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.