Assistant Facilities Manager

Overview JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Job Summary The Assistant Facilities Manager is responsible for systems administration of a maintenance management system, reporting, and facilities support for a distributed retail portfolio. Primary duties involve working with the Facility Management team to handle routine facility operations, including creating, managing, and verifying work orders, managing and clearing work order flags, and coordinating with maintenance technicians and 3rd‑party providers. Responsibilities Using industry and client best practices to plan, schedule, coordinate, and assign all frequency and work‑type maintenance activities for a group or team. Communicate KPI and SLA requirements in a timely way and partner to identify service delivery improvements and savings; manage third‑party contractors/vendors with respect to work order completion. Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience. Ensure appropriate and prompt follow‑up with customers, technicians, and vendors. Interface with vendors, providing direction and information, and coach vendors on Corrigo usage. Manage operations to mitigate operational risk. Maintain overall integrity of the CMMS (Corrigo) and support the account team, ensuring proper system use and configuration to meet internal and client objectives. Desired Experience and Technical Skills Superior customer service skills and a strong orientation to providing exceptional JLL customer experiences. Proficient in MS Office and possess strong written, verbal, and people skills. Proficiency in Excel spreadsheets and the ability to customize administrative reports. Preferred Ability to multitask and work without direct supervision. Undergraduate degree preferred, or equivalent experience. Benefits 401(k) plan with matching company contributions. Comprehensive medical, dental, and vision care. Paid parental leave at 100% of salary. Paid time off and company holidays. Early access to earned wages through Daily Pay. Location: On-site – Richmond, VA This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Equal Opportunity Employer Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process—including the online application and overall selection process—you may email us at View email address on click.appcast.io. This email is only to request an accommodation. For general recruiting inquiries, please visit our Contact Us page. #J-18808-Ljbffr JLL