Full Time Seasonal Guest Services

Job Description

Job Description

About Us:

Discover the allure of the Northwoods at Marquette Mountain Resort. Immerse yourself in our passion for providing an exceptional experience, where every detail is carefully considered. Our resort offers year-round adventure and stunning natural beauty across all four seasons. Whether you seek the thrill of the slopes or the tranquility of the trails, you'll be captivated by the spectacular views of Lake Superior. After a day of exploration, unwind and create cherished memories by the fire with your loved ones. Conveniently located just minutes from downtown Marquette, Michigan, our resort is your gateway to an unforgettable getaway.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Status: Full Time

This is a seasonal position October 14, 2026 - April 14, 2027

Job Purpose:

A Guest Services Associate provides quality customer service and product knowledge, along with daily tasks of the operation. Services Associates are excited to help each and every guest with their needs, they spend time working in Guest Services and the ticket office.

Essential Duties and Responsibilities:

Honor Commitments:

• Process Season’s Passes, Lift Tickets, and Retail Sales accurately and efficiently, ensuring that guests receive the products and services they have paid for.
• Complete all other job duties as assigned, fulfilling commitments to the team and the resort.

Create Positive Experiences:

• Greet guests as they enter the store with a positive and welcoming attitude, creating a pleasant shopping experience.
• Give accurate and current information about the merchandise for all brands carried, helping guests make informed purchasing decisions and enhancing their overall experience.

Foster Lifelong Learning:

• Required to gain knowledge of Marquette Mountain property and the surrounding area, demonstrating a commitment to learning and improving knowledge of the resort and its surroundings.
• Must be able to answer questions about activities and sights in the area, continuously expanding knowledge to better assist guests.

Exhibit Pioneering Spirit:

• Must be able to work independently and multitask, showing initiative and a pioneering spirit in managing tasks and responsibilities.
• Maintain a positive and cheerful attitude at all times especially when answering all phone calls and questions, demonstrating a proactive approach to customer service and problem-solving.

Demonstrate Good Stewardship:

• Cleaning and organizing workspace daily, demonstrating care and stewardship for the store's facilities.
• All other job duties as assigned, supporting the overall success of the retail operation and the resort.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. 

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

Minimum Qualifications:

• Effective communication skills
• Customer service and sales skills
• Ability to effectively work as a member of a team
• Attention to detail and accuracy
• Accurate with money usage and register use
• Self-motivated

Education: High School Diploma and/or GED

Experience and/or Training: Minimum of two years experience 

Licenses/Certificates: N/A

Technology/Equipment: N/A

Physical and mental demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to sit, walk and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk; or hear. The employee is frequently required to use a phone, personal computer, copier, and printer/scanners. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. 

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits (depended on status and hours worked)

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

Marquette Mountain is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability