Dispatcher & Office Administrator

Job Description

Job Description

Summary

Are you an organized, detail-oriented professional who thrives in a fast-paced environment? Join our Operations team as a Dispatcher & Office Administrator , where you'll play a vital role in supporting daily operations through effective communication, administrative coordination, and real-time operational monitoring.

In this position, you will serve as a central point of communication for the Operations Division, ensuring timely dispatching, accurate recordkeeping, and the smooth flow of information between departments. This role offers the opportunity to make a direct impact on operational excellence while developing valuable experience in dispatching, administration, and leadership support.

Essential Duties & Responsibilities

• Serve as the primary dispatcher for the Operations Division, monitoring and responding to radio communications in a professional and timely manner.
• Coordinate and dispatch personnel and resources as needed during routine operations and emergency situations.
• Maintain accurate documentation of training records, certifications, inspections, and operational reports.
• Assist with administering certification testing and maintaining certification records for Operations team members.
• Ensure proper filing, organization, retention, and confidentiality of operational and legal documents.
• Track and monitor attendance data in coordination with other departments.
• Prepare and distribute daily, weekly, and monthly operational reports for management, including attendance, ride uptime, ridership, and other key performance metrics.
• Maintain accurate records of operational incidents, equipment downtime, and guest-facing wait time systems.
• Support operational planning and communication through data entry, scheduling assistance, and administrative projects.
• Promote and reinforce a strong culture of safety, compliance, and operational excellence.
• Partner with leaders and team members across multiple departments to ensure efficient daily operations.
• Provide professional administrative support to the Operations leadership team as assigned.

Qualifications & Skills

Preferred Skills

• Strong organizational and time-management abilities.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Ability to remain calm, professional, and decisive during high-pressure situations.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Ability to analyze and communicate operational information effectively.
• Strong customer service mindset and positive attitude.
• Ability to work independently and collaboratively within a team environment.

Required Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required; associate's degree or relevant administrative experience preferred.
• Previous experience in dispatching, administrative support, customer service, operations, hospitality, public safety, or a related field is preferred.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Ability to work a flexible schedule, including weekends, evenings, and holidays as operational needs require.
• Must be dependable, punctual, and able to work in a fast-paced operational environment.

What We Offer

• Competitive pay
• Paid training and professional development opportunities
• Career growth and advancement opportunities
• Supportive and team-oriented work environment
• Valuable experience in operations management, dispatching, and business administration
• Employee recognition programs and team member events
• Complimentary admission to attractions
• Discounts on food, merchandise, and select services
• Additional employee perks and benefits

Why Join Our Team?

This role is ideal for someone who enjoys being at the center of the action while keeping operations organized and running efficiently. As a Dispatcher & Office Administrator - Operations, you'll play a key role in supporting daily operations, enhancing communication, and helping create a safe and successful experience for both guests and team members.

Pay Rate: $18.50/hr