Patient Relations Specialist

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person’s health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.In the position as a Health Center Relations Specialist, you will have the opportunity to greet our clients and visitors, helping direct them to the appropriate staff members. As a medical front desk person, you will schedule appointments, collect new client information, receive client payments or co-payments and issue receipts as a variety of administrative tasks on a daily basis, making this career always interesting while performing in a fast-pace environment. Maintaining confidentiality is of the utmost importance! Not to mention maintaining office needs like supplies inventory, participating in clinical and/or administrative staff meetings, training and other activities. If you enjoy and are seeking a hands-on administrative environment with a lot of opportunities to learn and grow with a personable and friendly outlook, this is the job for you.HOPE ~ HEALTH ~ HEALINGTerros Health made the list!!"Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media.Terros Health is hiring a Health Center Relations Specialist for our South Mountain, 3540 E. Baseline Rd. Ste 150, Phx, AZ 85042 location.Full Time, EmploymentWE WILL TRAIN YOU!Flexibility to work – Monday - Friday 8:30 am – 5:30 pmMinimum One- Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality (i.e., meeting or conventions, hotel), or Banking required. Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is PreferredHealth Center Relations Specialist Duties Include:Greet individuals coming into the clinic in a professional and courteous manner assist their needs promptly with compassion, in accordance with Terros Health values.Process the check-in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing a four-point check.Review and update the daily schedules; ensuring all necessary data is accurately collected. Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines. Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.Apply with your resume at & WellnessMultiple medical plans - including a no premium plan for employees and their familiesMultiple dental plans - including orthodontiaFinancial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support4 Weeks of paid time off in the first yearWellness programPet InsuranceGroup life and disability insuranceEmployee Assistance Program for the Whole FamilyPersonal and family mental and physical health accessProfessional growth & development - including scholarships, clinical supervision, and CEUsTuition discounts with GCU and The University of PhoenixWorking Advantage - Employee perks and discountsGym membershipsCar rentalsFlights, hotels, movies and moreBilingual pay differentialHigh School Diploma, or GED required or associate’s degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.Minimum typing speed of 30 wpmAt least one year’s relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office preferred. Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered.Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred.Intermediate level of competency in Microsoft Suite and web-based programs.Experience in managing a wide range of administrative and support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever-changing environment.Excellent written and verbal communication skills.Proven track record of delivering a high level of customer service in a healthcare setting.This role is a non-driving position. This position is held at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.Must pass a TB test, a criminal background check and drug testPhysical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr