Account Coordinator

Job Description

Job Description

The Account Coordinator supports Rx Valet’s Cost Containment Department by assisting Account Managers with client service activities, program coordination, and member communication. This position serves as a liaison between Account Management, Pharmacy Operations, and clients to ensure all requests are processed efficiently, data is accurate, and service standards are consistently met.

The ideal candidate is organized, detail-oriented, and committed to delivering an exceptional customer experience while supporting the department’s overall efficiency and cost-saving initiatives.

Essential Duties and Responsibilities

·         Provide day-to-day administrative and service support to Account Managers within the Cost Containment Department.

·         Respond to inbound client and member inquiries related to cost containment programs, prescription pricing, and order status.

·         Coordinate with pharmacy, billing, and international sourcing teams to ensure timely resolution of client requests.

·         Assist in preparing client reports, savings summaries, and data tracking for Account Managers.

·         Maintain and update client records, pricing data, and program documentation in internal systems.

·         Support communication with employer groups and PBM clients regarding program updates, eligibility, and cost savings.

·         Monitor case queues and follow up on pending or escalated issues.

·         Ensure accuracy and compliance in all documentation, following HIPAA and company policies.

·         Collaborate cross-functionally to streamline workflows and improve client satisfaction.

·         Participate in departmental meetings and assist with special projects as assigned.

 

Company Description

Rx Valet is a rapidly growing healthcare company focused on helping employers and members reduce prescription drug costs while improving access, service, and overall member experience. Our culture values collaboration, accountability, innovation, and continuous improvement.

We are building a team of individuals who want to make an impact and grow with us.

Company Description

Rx Valet is a rapidly growing healthcare company focused on helping employers and members reduce prescription drug costs while improving access, service, and overall member experience. Our culture values collaboration, accountability, innovation, and continuous improvement.\r\n\r\nWe are building a team of individuals who want to make an impact and grow with us.