Field Service Technician

Job Description

Job Description

Company Description

Together with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.. 

The Syntegon Technology Services location in Raleigh, North Carolina is the headquarters of the North American Service Hub of Syntegon, which concentrates on the customer's unique requirements.  

Summary

Responsible for installation, testing, analyzing, maintaining, repairing and training on Syntegon packaging equipment and associated products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base and growing new business. 

Key Responsibilities

• Provide field service repairs, training and installations as scheduled.
• Train customers on proper operation, maintenance and safety rules of customer equipment. Participate in internal training in order to maintain technical expertise and proficiency on applicable/new equipment and applications.
• Assist production with final machine testing and checkout. Coordinate development activities/ upgrades for updating & improving machine functionality.
• Provide support to customers, Customer Service and Sales, and support all aspects of operating controls systems, equipment and machinery. Interact with Sales Managers/Project Managers on customer equipment concerns & updates.
• Work in tight quarters; on top and underneath equipment and stand, stoop, kneel and bend continuously (approx. 66%). Lift up to 50 lbs on a regular basis.
• Travel extensively on short notice in North America, Canada as well as worldwide. Approximately 90% travel required. Close proximity (within an hour) of a major metropolitan airport is essential.
• Submit to safety, background, and drug/alcohol testing as required by customer(s), and if required, must be able to don personal protective equipment.

• Minimum of a 2+ year Packaging Machinery degree or have 2+ years of work experience with at least one Bosch model Wrapper, Robot, Closer, Vertical (VFFS).
• Minimum of 2+ years in the Packaging Industry with experience installing and troubleshooting PLC and motion control software and hardware, and with prior work experience in repair/ maintenance of capital equipment or electronics, such as servo drives, HMI's and programmable controllers.

The compensation for this role can start from $40/hour plus over time and increase depending out the factors outlined below. 

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous Company Match
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.