Assistant Front Office Manager

Assistant Front Office Manager

Paws Up Montana, America's premier luxury ranch resort, is more than a workplace—it's a chance to be part of something extraordinary.

The Assistant Front Office Manager is a service-driven leader who strives to make a meaningful impact on the guest experience. This role partners closely with departments across the property to foster collaboration and deliver memorable, personalized service at every stage of the guest journey. Through strong leadership, effective communication, and a commitment to operational excellence, the Assistant Front Office Manager helps create an environment where both guests and team members thrive.

What We Offer:

• Medical, Dental, Vision Insurance
• 401K with Employer Match
• Paid Time Off – 9 Floating Holidays and 15 Personal Days
• Career Development and Advancement Opportunities
• Life Insurance, Long Term, and Short-Term Disability
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)
• Carpool Reimbursement ($5-$20/Day)
• Employee Discounts on Merchandise (30% on select items in our retail store)
• Employee Lunch Provided

The Primary Functions are:

• Consistently uphold the core values and standards of Paws Up Montana, ensuring every interaction reflects the authenticity, warmth, and refined professionalism of Montana hospitality.
• Train, mentor, and support Front Office team members to ensure consistent adherence to brand standards and exceptional guest service.
• Oversee the arrival and departure processes by coordinating special guest requests, maintaining and monitoring the daily arrivals and departures board, and auditing guest waivers for completeness and accuracy.
• Communicate with guests and team members in a professional and timely manner regarding resort amenities, services, policies, and operational updates.
• Anticipate guest needs and acknowledge preferences to deliver personalized service.
• Resolve guest concerns with professionalism, empathy, sound judgment, and timely follow-through.
• Respond to guest and internal communications across multiple channels while maintaining clarity, accuracy, and professionalism.
• Accurately manage cashiering and billing procedures.
• Maintain a flexible work schedule, including evenings, weekends, holidays, and other hours as required by the seasonal nature of the hospitality industry.
• Serve as Manager on Duty as assigned, providing leadership and operational support across the resort.
• Complete all assigned daily Front Office checklists accurately and on time.
• Support all Front Office operations and perform additional duties as assigned by management.

Supportive Functions and Responsibilities:

• Display Paws Up Montana values and standards.
• Always demonstrate professionalism and hospitality to guests and team members.
• Handle guest transactions legally, ethically, and confidentially.
• Maintain a favorable working relationship with all team members to foster and promote a positive working environment.
• Always maintain a clean and neat appearance.
• Perform work in a safe and high-quality manner.

Looking for Team Members with:

• Proven leadership experience in a luxury hospitality or related service environment.
• Knowledge of world-class hospitality standards and service excellence.
• Demonstrate a strong sense of urgency, adaptability, and composure in a fast-paced environment.
• Previous Front Desk experience is required.
• A valid driver's license with a minimum of two years of driving experience is required.

If you are passionate about Hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana!

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.