Customer Service Representative (CSR)

Job Description We’re looking for an energetic, customer-focused CSR who enjoys helping people and isn’t afraid to pick up the phone. You’ll service existing clients, resolve policy needs, and uncover opportunities to cross-sell Auto, Home, Life, Business, and Commercial insurance. Benefits Paid Time Off (PTO) Health Insurance Vision Insurance Life Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Dental Insurance No Weekends Paid Birthday Off Work-Life Balance Supportive Team Environment Small Business Culture Business Casual Dress Complimentary Snacks & Beverages Responsibilities Process policy changes and account updates Assist customers with payments and billing Monitor and resolve account alerts Follow up on outstanding documents and policy requirements Provide service by phone, email, and text Document customer interactions and follow-up activities Review existing accounts for coverage gaps and cross-selling opportunities Generate additional insurance quotes for existing clients Support customer retention and account growth Maintain a minimum of 2 hours of talk time per day Provide professional, friendly, and timely customer service Requirements Strong communication and customer service skills Comfortable making inbound and outbound calls Organized and detail-oriented Sales-minded and comfortable cross-selling Insurance experience preferred but not required Property & Casualty license (Within 30 days on Hire) Life insurance license is a plus Bilingual English/Spanish is a plus #J-18808-Ljbffr Gerardo Soto Farmers Insurance