Medical Receptionist

Medical Receptionist | Outpatient | Full-Time

Physio Physical Therapy, an H2 Health company, is seeking a friendly, organized, and customer-focused Medical Receptionist to join our outpatient team. As the first person patients see when they walk through our doors, you'll play an important role in creating a positive experience while helping ensure our clinic operates efficiently. If you enjoy working with people, thrive in a fast-paced healthcare environment, and take pride in delivering exceptional service, we'd love to hear from you.

At Physio Physical Therapy, we know that great patient care starts with great people. As a Medical Receptionist, you'll be the welcoming face of our clinic while supporting patients, clinicians, and teammates throughout every step of the patient journey. This position is based at our Physio North clinic in Asheville and offers the opportunity to make a meaningful impact in an outpatient physical therapy setting.

Your Role

As a Medical Receptionist, you will provide exceptional customer service while supporting the daily administrative operations of our outpatient clinic.

• Welcome patients and visitors with professionalism and a positive attitude.
• Schedule patient appointments and maintain an organized daily schedule.
• Verify insurance benefits, obtain authorizations, and assist with referrals.
• Answer incoming phone calls and respond to patient inquiries promptly and courteously.
• Check patients in and out while collecting necessary documentation and payments.
• Maintain accurate and confidential patient records within the electronic medical record (EMR/EHR) system.
• Coordinate communication between patients, clinicians, and administrative staff.
• Help maintain a clean, organized, and welcoming front office environment.
• Support the clinical team with administrative tasks that enhance the overall patient experience.