CS Showroom Associate

divh2Customer Service Showroom Associate/h2piKamper is a premium outdoor gear company known for innovation, quality, and adventure-driven spirit. Our mission is to inspire and enable people around the world to explore the outdoors with comfort and style. As part of our U.S. team, youll join a collaborative and growing company that values integrity, creativity, and teamwork./ph3Position Overview/h3pWe are seeking a Customer Service Showroom Associate to join our team in Kent, WA. The ideal candidate will bring a couple of years of prior experience in the outdoor industry, along with a willingness to learn and a collaborative, team-oriented mindset./ppIn this role, you will serve as the face of iKamper for both in-person and online customerswelcoming visitors to our showroom, responding to product and service inquiries, and guiding customers through our rooftop tents and outdoor lifestyle products. Your goal will be to deliver a brand-aligned experience that inspires confidence and builds lasting customer relationships./ph3Key Responsibilities/h3ulliGreet and engage customers, providing product knowledge and tailored recommendations./liliDemonstrate product features, setup, and functionality of iKamper tents and accessories./liliAssist with showroom operations, including merchandising, restocking, and cleanliness./liliHandle shipping damage and warranty claims/liliSupport sales efforts by processing orders, answering customer inquiries, and coordinating with the sales and operations teams./liliRepresent iKampers brand values by delivering an authentic and enthusiastic customer experience./liliCollaborate with team members to meet sales and service goals./liliParticipate in occasional outdoor events, trade shows, or campouts to promote the iKamper brand./li/ulh3Qualifications/h3ulli3+ years of experience in the outdoor industry (retail, sales, or customer service preferred)./liliStrong communication and interpersonal skills with a customer-first approach./liliProficient with POS systems and experienced in using Shopify, Monday.com, and Zendesk platforms./liliWillingness to learn iKampers product line in detail and share knowledge with customers./liliA reliable team player who thrives in a collaborative environment./liliAbility to lift up to 50 lbs and assist with tent setup/demonstrations./liliFlexible schedule, including weekends as needed./liliAuthorized to work for ANY employer in the U.S. (We are unable to sponsor or take over sponsorship of an employment Visa at this time)/li/ulh3Preferred Skills/h3ulliHands-on outdoor experience (camping, overlanding, adventure travel)./liliFamiliarity with rooftop tents or overlanding gear./li/ulh3What We Offer/h3ulliCompetitive compensation package./liliEmployee discounts on iKamper products./liliOpportunities to participate in outdoor events and brand activations./liliA dynamic, supportive, and adventurous work environment./li/ul/div