Director, Configuration

Join Us in Shaping the Future of Health Care At MVP Health Care, we’re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We’ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team. What’s in it for you: Growth opportunities to uplevel your career A people‑centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team Competitive compensation and comprehensive benefits focused on well‑being An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace. Qualifications you’ll bring: Bachelor’s degree (or equivalent experience) in Business, Information Systems, Healthcare Administration, or related field. 10+ years leadership experience in claims configuration or core administrative systems within health insurance/managed care. Proven ability to develop and retain high‑performing teams. 7-10 years’ experience with deep Facets configuration expertise (benefits, products, provider reimbursement, workflow rules) and experience establishing governance/quality controls in regulated environments. Experience supporting multi‑line‑of‑business payer environments and large‑scale configuration change initiatives preferred. Experience driving automation/modernization, integration, or platform transformation efforts in core administrative systems desired. Your key responsibilities: Lead end‑to‑end configuration delivery, including intake, design, build, testing, deployment, and post‑production support. Drive automation, quality assurance, and testing standards to improve release speed, accuracy, and operational efficiency. Manage configuration release planning and calendars, ensuring predictable, low‑risk deployments aligned with business priorities. Oversee complex benefit, reimbursement, and data mapping configurations with strong validation, testing, and rollback controls. Establish governance frameworks including version control, traceability, peer reviews, and change management best practices. Implement risk‑based controls, compliance standards, and audit‑ready documentation to support regulatory and operational requirements. Monitor configuration performance metrics, analyze trends, and drive continuous improvement to increase reliability and reduce defects. Build, mentor, and lead high‑performing configuration teams through coaching, knowledge transfer, and talent development initiatives. Serve as the primary escalation point for critical configuration issues, leading root cause analysis, stakeholder communication, and timely resolution. Where you’ll be: Schenectady, NY Pay Transparency $133,120.00‑$177,049.75 MVP’s Inclusion Statement At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam‑era or special disabled Veteran or other legally protected classifications. To support a safe, drug‑free workplace, pre‑employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at View email address on click.appcast.io. #J-18808-Ljbffr LE12 MVP Service Corp.