Front Office Staff (Sales + Scheduling)

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Opportunity for advancement

Job Description

Hello! We are Premier Academy Walnut, a tutoring center committed to providing students with an enriching, well-rounded experience to help them achieve their academic goals. As we continue to grow, we are looking for passionate and dedicated individuals to join our team and contribute to our mission.

Expectations

As a Full-Time Front Office Staff member, you will be the first point of contact for prospective families and a key part of our daily operations. Your responsibilities will focus on sales, customer service, and scheduling, ensuring smooth communication between parents, tutors, and the management team. You will play a vital role in delivering a positive client experience while helping to maintain the efficiency of our tutoring center.

What We’re Looking For in Front Office Staff:

• Demonstrates excellent communication and interpersonal skills.
• Organized, detail-oriented, and capable of managing multiple priorities.
• Friendly and professional when interacting with students, parents, and staff.
• Comfortable answering questions about services and guiding families through the enrollment process.
• Able to learn and manage scheduling software and internal systems efficiently.
• Works well independently and collaboratively in a fast-paced environment.
• Long-term commitment to supporting the academic and operational goals of the center.
• Flexibility with scheduling, especially during peak hours (afternoons and early evenings).

Bonus Qualifications:

• Sales or customer service experience in an educational or service-oriented setting.
• Familiarity with the Walnut Valley Unified School District (WVUSD).
• Fluency in a second language (e.g., Mandarin) is a plus.

Responsibilities

• Serve as the primary point of contact for phone calls, walk-ins, and inquiries.
• Provide clear information about Premier Academy’s services, programs, and pricing.
• Support the enrollment process, including scheduling consultations and follow-ups with prospective families.
• Coordinate tutor and student schedules based on availability and subject needs.
• Maintain accurate records of sessions, payments, and student profiles.
• Communicate student progress updates to parents as needed, under the guidance of the Campus Director.
• Collaborate with tutors and the Director to resolve scheduling conflicts and optimize session coverage.
• Assist with basic administrative tasks such as data entry, printing materials, and organizing records.
• Contribute to seasonal projects, events, and marketing efforts (e.g., summer programs or open houses).

Position Type: Full-time

Typically Monday–Friday, 10:00 AM – 7:00 PM , with occasional weekend availability for special events or meetings but can vary.