RECEPTIONIST

Responsibilities

Spring Mountain Treatment Center is a 110-bed mental health facility providing acute crisis stabilization services for adults, teens, and children in a secure inpatient setting since 2001. Our individualized treatment includes a structured, therapeutic environment, intensive physician involvement and oversight, and daily group and educational programs. We provide a caring and healthy environment that gives individuals a chance to make positive changes.

Website:

Spring Mountain Treatment Center is currently seeking a professional, customer service-oriented Receptionist to join our team. As the first point of contact for patients, visitors, and callers, the Receptionist plays a vital role in creating a welcoming and professional environment. The Receptionist will manage a multi-line telephone system, direct calls appropriately, greet and assist visitors, and ensure secure access to the facility. Additional responsibilities include coordinating taxi requests, processing mail and UPS shipments, routing discharge documentation, and maintaining reception-related records and logs. The Receptionist also supports patient and visitor screening processes by maintaining patient/case manager logs and youth visitor lists to ensure compliance with facility procedures. The ideal candidate is organized, detail-oriented, able to manage multiple tasks efficiently, and committed to providing exceptional customer service in a fast-paced healthcare environment.

Job Duties/Responsibilities:

• Consistently answers and routes incoming calls to the appropriate departments.
  
  
• Files daily visitor logs and patient visitor sign-in records.
  
  
• Receives, distributes, and tracks incoming mail, UPS, FedEx, and other deliveries; promptly notifies departments of deliveries.
  
  
• Processes outgoing mail and shipments, applies postage, and maintains postage usage logs.
  
  
• Ensures proper payroll check pick-up procedures are followed.
  
  
• Accurately tracks and records transports and walk-in traffic to support operational monitoring.
  
  
• Completes, distributes, and files patient belongings documentation in a timely manner.
  
  
• Assists with inquiry calls and coordinates ambulance and walk-in admissions processes.
  
  
• Routes discharge paperwork and processes bed change notifications appropriately.
  
  
• Manages and monitors incoming calls during designated patient phone hours.
  
  
• Manage visitors during patient visits, therapy sessions or discharge.
• Performs other duties as assigned/required by this position.

Benefits & Rewards Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off (full-time and part-time positions)
• Excellent Medical, Dental, Vision and Prescription Drug Plans (full-time and part-time positions)
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition savings to continue your nursing education with Chamberlain University
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services:

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation's largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. .

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Qualifications

Requirements:

• Minimum High School diploma or equivalent required.
• Minimum of two years relevant experience in a psychiatric setting/patient care preferred.
• Strong verbal and written communication skills.
• Ability to follow both written and verbal instructions.
• Thorough knowledge of how to access local resources.
• Proficiency in Microsoft Office Suite.
• Proficient in the operation of standard office equipment, including fax machines, printers, copiers, and scanners.
  
  
• Demonstrate resourcefulness and proactive problem-solving.
• Adheres to all hospital policies, procedures, and regulatory requirements.
  
  
• Exhibits strong leadership qualities, including professionalism, patience, empathy, and sound judgment.
  
  
• New hires are required to attend one (1) full week of New Employee Orientation on day shift, normally 8:00 am - 4:30 pm Monday through Friday.
• Must successfully pass background check (includes criminal history, Child Abuse and Neglect Registry, and ABI/FBI fingerprint check).
• Must successfully complete RQI BLS training and obtain required certification.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.