PASSENGER CONDUCTOR TRAINEE - 90293496 - Chicago

Overview As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Job Summary Passenger Conductor Trainee - an exciting career supporting train operations, ensuring safety, and delivering a professional experience for every passenger. The role is fast-paced, requires adaptability, and offers on-the-go learning while serving passengers and crew. Responsibilities Support the safe, efficient operation of trains by assisting the Conductor with train movements, compliance with operating and safety rules, and ensuring execution of movement orders and service plans across passenger and non-passenger operations. Promote a safe environment for passengers and crew by enforcing safety procedures, responding to emergencies, and safely assisting passengers during boarding and detraining. Perform yard operations requiring continuous movement around and between train cars while safely carrying, positioning, and connecting heavy air hoses and electrical cables in support of train assembly and inspection activities. Systematically organize and sort checked baggage on long-distance trains according to final destination, ensuring accurate tracking, timely unloading, and proper transfer upon arrival. Deliver an exceptional customer experience by assisting passengers, making onboard announcements, providing service and connection information, managing passenger conduct, and addressing service disruptions and special needs. Collect and verify fares and revenue documentation in accordance with established tariffs and procedures. Assist with the preparation and submission of operational and service reports, including delays, incidents, passenger issues, and mechanical concerns. Communicate clearly and professionally with passengers, crew members, and others to support safe train operations and high-quality service, while working independently and as part of a team. Maintain required knowledge of train operations, including operating rules, safety and emergency procedures, equipment operation (air brake rules and electrical instructions), and troubleshooting practices. Represent the organization with a professional appearance and demeanor, consistently complying with uniform and grooming standards. Minimum Qualifications High School Diploma or GED. Demonstrated work experience that showcases responsibility, initiative, and other leadership characteristics. Two (2) years of full-time verifiable work experience and/or college coursework (combination accepted), totaling two (2) years. Demonstrated history of satisfactory attendance and adherence to safe work practices in previous employment. Must have a current and valid driver’s license. Must live within a 2-hour commute of the Crew Base. Ability to lift 50 lbs and meet the Federal Railroad Administration (FRA) standards for vision, color vision, and hearing as specified in 49 CFR 242. Preferred Qualifications Experience leading or supporting others in a work or team setting. Customer service experience involving cash handling. Demonstrated work history that reflects the ability to adapt to varying work schedules. Basic mechanical experience/knowledge, indicating familiarity with equipment maintenance and troubleshooting. Communications & Interpersonal Skills Excellent verbal and written communication skills. Benefits Health, dental and vision insurance; 401(k) retirement plan; rail pass privileges; wellness programs; railroad retirement benefits; employee assistance program; medical plan opt-out; credit life insurance; commuter and flexible spending accounts; personal health advocate; financial advisor sessions; fertility and family building benefits. Hourly Rate $24.38 – $24.38, with potential increases based on the applicable collective bargaining agreement after beginning employment. Employment Conditions Travel within the state up to 100% of the time. Relocation not offered. Legal & EEO Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. Amtrak maintains a drug-free workplace; all positions require a pre-employment background check, criminal history check, and drug screening. Candidates who test positive for marijuana will be disqualified, in accordance with DOT regulations and applicable law. #J-18808-Ljbffr Amtrak