Claims Adjuster

Job Description

Network Adjusters is seeking experienced Claims Adjusters to handle Bodily Injury losses at our office located in Farmingdale, NY. This role supports the investigation, evaluation, negotiation, and resolution of minor to moderate commercial bodily injury claims while delivering consistent, high-quality claims management in alignment with industry best practices.

This position offers the opportunity to work within a trusted organization committed to integrity, reliability, and professional development through ongoing training and growth opportunities.

About the Role

Bodily Injury Adjusters are responsible for managing commercial bodily injury claims from inception through closure. Claims will include commercial auto exposures of varying complexity and severity. In this role, you will investigate losses, analyze policy language, evaluate damages, negotiate settlements, and handle litigated matters while maintaining clear, professional communication with all involved parties.

Adjusters routinely take statements, review medical records and police reports, collaborate with legal counsel when necessary, and ensure all claim activity complies with state-specific regulations and Network Adjusters’ Best Claims Practices. This is a desk-based role.

Responsibilities

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• Handle Commercial Auto bodily injury claims of varying complexity and severity
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• Investigate, evaluate, negotiate, and manage claims in compliance with state regulations and Network Adjusters’ Best Claims Practices
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• Provide exceptional customer service to insureds, claimants, carrier clients, and internal stakeholders, using empathy and conflict-resolution skills
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• Conduct interviews and gather evidence from claimants, witnesses, medical providers, and law enforcement agencies
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• Analyze insurance contracts and policy language to determine coverage applicability
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• Review medical records, police reports, and related documentation to evaluate injuries and liability
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• Establish, monitor, and adjust reserves throughout the life of the claim
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• Determine settlement values using independent judgment, applicable limits, and deductibles, collaborating with legal counsel when appropriate
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• Handle litigated matters and negotiate settlements within assigned authority
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• Maintain accurate claim files, diaries, and documentation
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• Communicate claim decisions and key developments to policyholders, claimants, attorneys, and other involved parties
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Qualifications

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• Minimum 1 year of bodily injury claims handling experience
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• Strong verbal and written communication skills
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• Proficiency in MS Word, Outlook, Excel, and standard business software
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• Demonstrated customer service skills with empathy and professionalism
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• Strong analytical, investigative, and decision-making skills
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• Excellent negotiation and conflict-management abilities
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• Strong organizational and time management skills, with the ability to multitask in a dynamic environment
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• High attention to detail and commitment to accuracy
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• Ability to maintain confidentiality
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• College or technical degree, or equivalent business experience preferred
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• Ability to obtain and maintain required adjuster licenses, including continuing education
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• Bilingual proficiency preferred but not required
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Compensation & Benefits

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• Salary: Starting from $80,000+ annually (based on licensure, certifications, and experience)
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• Training, development, and career growth opportunities
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• 401(k) with company match and retirement planning
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• Paid time off and company-paid holidays
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• Comprehensive medical, dental, and vision insurance
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• Flexible Spending Account (FSA)
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• Company-paid life insurance and long-term disability
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• Supplemental life insurance and optional short-term disability
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• Strong work/family and employee assistance programs
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• Employee referral program
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Location

Farmingdale, NY

Remote opportunities may be available for experienced candidates who meet all required criteria.

About Network Adjusters

Founded in 1958, Network Adjusters has built a reputation as a leading provider of insurance claims administration and independent adjusting services. Serving the insurance industry for nearly seven decades, Network Adjusters, Inc. brings together the best elements of third-party claims administration and independent adjusting services. From our primary offices in New York and Denver, to our national network of experts, our superior experience and ongoing training are the keys to successfully managing our clients claims and handling specialized insurance needs. All our Claim Directors have extensive backgrounds working with major insurance carriers, giving us a thorough understanding of factors critical claims handling. It all adds up to measurable results—the proof is in our extensive track record of settled claims and unmatched recovery abilities.