Customer Service Coordinator

Customer Service Coordinator

Hybrid Glenview, IL 60025

Overview

Salary Range $55,000.00 - $60,000.00 Salary/year Job Shift 1st Shift

Description

Job Title: Customer Service Coordinator - Reports To: Key Account Manager CSR Team Lead

Department / Group: Customer Service - Position Type: Full-Time

Location: Glenview, IL - Exemption Status: Exempt

Pay / Salary Range: $55,000.00 - $60,000 Per Year - Travel Required: None

About Us: Finlays Solutions is a leading partner to the B2B beverage manufacturing industry, recognized for its deep expertise, strong industry relationships, and commitment to innovation. The company plays a central role in supporting beverage brands, flavor houses, private label partners, and manufacturers through high-quality products, technical capabilities, and collaborative problem-solving. With a strong presence in the ready-to-drink beverage market, Finlays Solutions focuses on identifying emerging opportunities, expanding into new market spaces, and delivering solutions that meet evolving customer and consumer needs. Finlays Solutions operates with a strong commitment to its mission, values, ethics, and long-term goals, ensuring that every initiative reflects the company's dedication to integrity, partnership, and sustainable success.

Job Summary: The Customer Service Coordinator will be responsible for accurately responding to all customer requests in a timely manner. This individual will act as liaison between customers, internal departments and the Sales team. Must be well versed in handling customer questions, comments and complaints as well as commit to customer happiness / satisfaction. This individual can think logically to provide answers to customer questions as well as resolutions for various issues that may arise. Ability to multitask and pay attention to small details. Should display the ability to work in a collaborative and team-oriented environment. Must be able to perform departmental duties and multi-task in a demanding environment. To ensure all activities are handled in accordance with Finlays mission, business philosophy, ethics, and goals.

Essential Duties and Responsibilities

Primary customer contact for receipt of orders, inquiries, complaints, product information and returns.

Order entry, order editing and review customer orders for accuracy.

Monitor functions associated with order status: inventory levels, backorders, substitutions, emergency requests and delivery requirements.

Daily communications with Sales team and various departments to assure customer requests, concerns and orders are taken care of in a timely manner.

Maintain records and updated files associated with accurate ordering processing.

Inform Customer Service Manager of the overall activities which affect our customer base. This includes matters involving cooperation and response rate received from company personnel, competitive activity in field, customer responsiveness.

Build sustainable relationships and trust with the customers through open and interactive communication.

Communicate and coordinate with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

Partner with the sales team to meet and exceed customer's expectations.

Integral to the Sales and Operations process, primary contact for questions.

Completing various assignments delegated from Customer Service Manager

Cross-functional trained on certain departmental tasks

Assist in assuring departmental duties are completed daily when department is short staffed.

Qualifications

Qualifications & Requirements: Must be able to prioritize and multi-task Must have excellent clear communication skills, both verbal and written Must be energetic and organized Team player who also can work independently Ability to use positive language Attentiveness Time management skills Calming presence Willingness to learn Flexibility/able to adapt to varies situation Hybrid Role: In-Office Tuesday through Thursday (Monday & Friday Remote) Physical Demands Ability to work beyond regularly scheduled hours during peak periods or critical operations Must possess adequate vision, hearing, and verbal communication skills to meet essential job performance and safety standards. Ability to stand and walk for extended periods and regularly perform physical tasks such as pushing, pulling, lifting, climbing, bending, stooping, squatting, and using hands for detailed tasks Physically capable of performing tasks such as lifting, climbing, and using hand and power tools, including pallet jacks, scales, ladders, and standard material handling and cleaning equipment Capable of safely lifting up to 50 pounds frequently throughout the day; ability to handle heavier items with proper lifting equipment or team-assisted techniques to ensure safety Work Environment Employees must be able to work in a dynamic manufacturing environment that may include exposure to odors, dust, moderate noise levels, and fluctuations in temperature and ventilation. Work environment may involve exposure to inclement weather. Appropriate personal protective equipment (PPE) must be worn at all times, which may include but is not limited to: safety glasses, steel-toed shoes, gloves, hairnets, uniforms, and face shields, as required by specific job duties and safety protocols.

Quality Statement: Our Quality and Food Safety Management strategy is anchored by our food safety and quality culture and a two-pronged approach to "be the best" as we produce "only the best". Every employee has a role to play in this strategy as outlined by the following: Follow Good Manufacturing Practices (GMP's), allergen control, food defense, HACCP, SQF, and regulatory requirements so that we make consistently safe, quality products. Ensure the presence of visitors, contractors, and customers are documented on each visit in and out of the facility to maintain good manufacturing practices, allergen controls, food defense/food security and HACCP controls. Report all food safety and quality issues to management immediately. Partner with colleagues across all functions to share knowledge, skills, and information regarding quality and food safety. Adhere to all health and safety work practices. Exhibit an understanding of quality and food safety standards and be able to speak about the Finlays quality and food safety system and your role in it. Handle customer complaints in a timely and professional manner so that the customer is put first, always. Participate fully in Finlays programs that drive continuous improvement methodologies. Any employee in doubt as to the role they play in the Finlays quality and food safety management system must reach out to the site Quality Manager or VP of Quality.

Equal Opportunity Statement: Finlays Solutions is an equal employment opportunity employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Finlays employs individuals that are 18 years of age or older.

This position is not eligible for Visa Sponsorship.