Call Center Specialist II

Join Lunds & Byerlys

Take the next exciting step in your career with Lunds & Byerlys! The competitive salary range reflects our desire to attract top talent who exemplify our core values of integrity, teamwork, and innovation.

Lunds & Byerlys is committed to taking care of the employees who take care of our customers. We are committed to creating work environments centered around the values of hospitality, teamwork, and opportunity. Lunds & Byerlys is committed to providing equal opportunities to all interested and qualified candidates. Our culture is based in teamwork, innovation, and respect. These words are not just tossed around. They are at the core of who we are as a Star Tribune Top Workplace 2019-2025.

Lunds & Byerlys is currently hiring for a vibrant and outgoing part-time Call Center Specialist II to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of $15.00-$19.00.

We operate 7 days/week and are open from 6:00am-10:00pm.

SHIFTS AVAILABLE:

• 9:00am-2:00pm
• 1:00pm-9:00pm

CALL CENTER SPECIALIST RESPONSIBILITIES

Our Call Center Specialist are responsible for a wide variety of tasks such as:

• Provide excellent customer service by greeting and assisting customers
• Communicate with customers via phone and email, answering product, order, and food-related inquiries accurately
• Address and resolve customer complaints professionally, following company policies or redirecting to the appropriate department
• Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards

OUR IDEAL CALL CENTER SPECIALIST

• Team player - steps in to assist when and where as needed
• Respectful - empathetic and appreciative of our customers and team
• Innovative - implements trending and forward-thinking retail solutions
• Hospitable - provides a friendly face and welcoming environment

MINIMUM QUALIFICATIONS

• Education: High school diploma or equivalent
• Experience: Two or more years work experience within the related technical/functional work area

BENEFITS & PERKS

In addition to competitive pay and our exceptional culture, we offer this customer service position the following benefits and perks:

• Flexible scheduling
• PTO (paid time off)
• Pay on demand
• 401(k) and employer matching after 1 year
• Tuition reimbursement and scholarships
• 10% employee and family discount
• Ongoing trainings and leadership development opportunities
• Community and volunteer programs
• Employee referral bonus
• Product samplings
• Chance to be nominated as a brand champion!

Compensation Disclaimer

The actual rate of pay offered within the range may depend on several factors such as skills, knowledge, expertise, and experience. Our organization also considers internal equity when making job offers. Hiring at the maximum of the range is not typical.

About Lunds & Byerlys

Family-owned for over 80 years, Lunds & Byerlys is a grocery retailer rooted in the family tradition of quality, value, and service. Not only do we offer convenient, healthy, and contemporary delectables, we believe in giving our grocery customers the same personal attention and exceptional value we would expect for our own family. Our employees are chosen for their expertise and dedication in giving our grocery customers the best shopping experience possible. Which is why we offer competitive wages, great benefits and perks, and an amazing company culture.

Get started with our team!

If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!