IT Support Technician

Qualifications:

Potential for Full-time Conversion, based on performance.

Position Summary:

The IT Support Technician is responsible for the design, implementation, and administration of IT applications and infrastructure to support end users. This role requires a broad range of experience in both applications and infrastructure architecture, strong project coordination and vendor management skills, and a service-oriented mindset. The technician will work closely with other IT and business teams to ensure systems are reliable, secure, and effectively support operational needs - especially within manufacturing environments. Technicians will be expected to wear the proper personal protective equipment when entering manufacturing areas to ensure safety and compliance with site protocols. This position contributes to IT strategy execution by supporting the capabilities needed for business success.

Minimum Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Systems, or related field preferred.

• Minimum of three years of experience in IT infrastructure and application support, ideally in a manufacturing or industrial environment.

• Strong working knowledge of Windows OS (client and server), Microsoft 365, networking fundamentals, VoIP, and cloud services.

• Hands-on experience supporting plant systems such as MES, SCADA, or similar platforms is highly desirable.

• Excellent troubleshooting skills and a proactive, customer-first attitude.

• Effective communicator with experience training users across multiple functions.

• Familiarity with ITIL practices, security frameworks, and compliance standards.

• Industry certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are a plus.

• Excellent problem-solving, multitasking, and communication skills.

• Ability to work independently and as part of a team with minimal supervision.

• Outstanding verbal and written communication, presentation, interpersonal, creative thinking, consulting, and analytical skills.

• Ability to prioritize work to manage multiple projects to meet deadlines.

• Excellent problem-solving/decision-making skills.

Responsibilities:

Responsibilities:

IT Support & Service Management

• Prioritize and resolve incidents, problems, and changes to ensure minimal disruption.

• Fulfill service requests and support onboarding/offboarding processes.

• Deliver first-line support for desktops, laptops, mobile devices, printers, and peripherals.

• Diagnose and resolve hardware/software issues, escalating as needed to minimize downtime.

• Administer antivirus, threat protection, and ensure compliance with OS, firmware, and security standards.

Application & Infrastructure Support

• Administer enterprise and cloud-based applications and infrastructure (on-prem & cloud).

• Manage software rollouts, system updates, backups, and patch deployments.

• Provide restoration support during outages and ensure high availability of applications and servers.

• Troubleshoot server OS/application issues and manage hardware replacements/escalations.

User Enablement & Training

• Conduct user training sessions (onsite/virtual) on IT tools and promote best practices.

• Create user guides and training materials tailored to department needs.

Security & Compliance

• Enforce IT security policies, manage user access rights, and ensure data protection compliance.

• Maintain encryption standards and monitor device compliance.

Network & Voice Services

• Support wired, wireless, and voice network infrastructure; monitor performance and coordinate upgrades.

• Deploy and maintain VoIP systems; manage changes to extensions, voicemails, and phone devices.

Asset, Identity & Vendor Management

• Maintain IT asset inventory and lifecycle tracking using asset management tools.

• Administer user/computer directory objects (e.g., Active Directory).

• Collaborate with vendors for procurement, support services, and performance evaluation.

Manufacturing IT Support

• Provide specialized support for plant-floor applications (MES, SCADA, LIMS, etc.).

• Collaborate with engineering and production teams to meet operational needs.

• Ensure up time of manufacturing systems and coordinate upgrades and OT integrations.
Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)


AllSTEM Representative Contact Info

Account Executive:


Broughton


Branch Phone:


View phone number on click.appcast.io


Location:


Ontario, CA