Claims Manager [Remote]

Who we are

The $250B insurance claims industry runs on fax machines, phone tag, and adjusters buried in paperwork. Cycle times stretch for months. Data is locked in legacy systems. And the workforce is aging out faster than it's being replaced.

Vega is the premier AI-native claims TPA built to reimagine that entire stack from the ground up. Our team is equal parts experienced insurance operators and modern technologists. We care deeply about delivering superior outcomes for our clients, and we want builders that get their hands dirty shipping solutions that move the needle.

Our results: 10x YoY revenue growth, and on track for $XXM run-rate in under 2 years. Backed by marquee VCs like General Catalyst, Lightspeed, and Valor.

About the role

We are hiring a Claims Manager to help continue the build out of our internal claims program. In this role, you will play a critical role in driving Vega’s world class claims organization by auditing and driving claim success through a third party claims administrator. You will partner closely with Underwriting, Product, Compliance, and Claims teams to develop Vega’s Claims platform, as well as hire and manage a team of Claims Adjusters. This role will have a strong emphasis on commercial trucking casualty claims.

We’re a distributed team with offices located in New York, NY and Atlanta, GA. This role is a hybrid position going into the Atlanta office.

What you’ll do

• Manage a team adjusters who handle Bodily Injury and Property Damage claims, nationwide, while also collaborating with our client partners

• Assist in the development and implementation of investigation strategies for coverage, liability and causation, critical to the resolution outcome of a claim.

• Ensure the highest level of customer experience and technical claim file quality.

• Review coverage and liability declination decisions and drafts.

• Deliver exceptional service to both internal and external customers such as, policy holders, agents and brokers, fronting carriers and reinsurance partners.

• Participate in and, sometimes facilitate, claim reviews.

• Collaborate with underwriting, safety, compliance and other internal stakeholders on claims, exposures, form improvements and other factors impacting risk.

• Perform other duties as required by the Head of Claims.

About You

• Minimum 10 years of hands-on insurance claims handling experience.

• Minimum 5 years of specific experience handling complex Commercial Bodily Injury claims.

• Minimum 2 years of proven experience in a leadership or managerial role, directly supervising claims professionals.

• Manage a team adjusters who handle Auto Bodily Injury and Property Damage claims, while also collaborating with our client partners.

• Assist in the development and implementation of investigation strategies for coverage, liability and causation, critical to the resolution outcome of a claim.

• Ensure the highest level of customer experience and technical claim file quality.

• Review coverage and liability declination decisions and drafts.

• Deliver exceptional service to both internal and external customers such as, policy holders, agents and brokers, fronting carriers and reinsurance partners.

• Participate in and, sometimes facilitate, claim reviews.

• Collaborate with underwriting, safety, compliance and other internal stakeholders on claims, exposures, form improvements and other factors impacting risk.

• Perform other duties as required by the Head of Claims.

Benefits

• Competitive salary

• Medical, dental & vision insurance

• 401k with company match

• Flexible PTO

• Coffee bar and snacks

• Onsite parking

• Monthly lunches

Vega offers a wide range of best-in-class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work-from-home stipend and more. Vega is committed to building a diverse and inclusive workforce. If you’re interested in this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We'd like to consider you for this position and roles that may be a fit in the future.

Vega is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.