Customer Experience Representative - Portland Jetport Airport

Position: Full Time Customer Experience Representative (CXR) Overview Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company. Location The Portland Jetport Airport – 1001 Westbrook St, Portland, ME 04102. Pay & Benefits Pay for this position starts at $19/hour plus monthly bonus opportunities. Shift differential of $2.00/hour for hours worked 9pm-5am. Average monthly commission bonuses range from $300-$500. We Offer Paid time off Consistent full‑time 40‑hour per week schedule Employee discount Retirement savings plan including 401k with matching profit sharing Health insurance Life insurance Dental insurance Vision insurance Training and development Schedule Sunday–Thursday 5:00pm‑1:00am (unless flight delayed up to 2:00am) Responsibilities Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify management of any known customer problems Notify management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company‑sponsored classroom training Perform miscellaneous and backup duties and job‑related duties as assigned Equal Opportunity Equal Opportunity Employer / Disability / Veterans Qualifications Must be at least 18 years old Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future High school diploma or GED equivalent required Must have at least 6 months prior customer service, retail, or administrative support experience Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years #J-18808-Ljbffr