SHIFT MANAGER
Dairy Queen
Job Functions
Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
Enthusiastically greet and welcome fans to the Dairy Queen brand
Strive to exceed fan expectations and deliver fan first service through timely and quality service
Assist in the management of specific areas of the restaurant during scheduled shifts
Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
Assist the Store Manager and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
Ensure that the restaurant runs smoothly
Create and maintain a positive, safe, clean, and inviting environment for fans and team members
Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
Models performance standards for all team members and work stations
At all times exhibit a genuine passion for excellence
Perform other duties as assigned by management
Requirements
Minimum 6+ months of high volume quick service restaurant experience required
Must be capable of supervising specific areas of the business in a fast-paced environment
Strong knowledge and application of safe food handling practices
Must be ServSafe® certifiable
Highly organized and detail oriented
High School diploma or equivalent is preferred
Work well under pressure packed situations while maintaining a great attitude
Comfortable standing for entire shift and able to lift 50 pounds
Exhibit good manners, proper personal hygiene, and promptness
Have fun and maintain a positive attitude at all times!
You are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions.
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