Day Spa Hospitality Concierge

Job Description

Job Description

Benefits:

• Competitive salary

The Woodhouse Day Spa Cedar Park is looking for Hospitality team members for immediate hire!

Woodhouse Hospitality Perks include:

• Monthly retail bonuses!
• Discounted spa services and discounts on all retail products!
• Competitive Pay and Incentive programs
• Paid Vacations for Full Time Employees
• Healthcare partnership programs

More specifically, our qualified Spa Hospitality team:

• Primary Responsibilities :
  • Being a steward of the Woodhouse brand
  • Serves as primary support for the spa’s manager, therapists, and guests
  • Ensures that every guest has a friendly, inviting, and memorable experience
  • Serves as primary support for the spa’s manager, therapists, and guests 
  • Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services
  • Partners with the therapists to increase their guest retention and retail sales by scheduling the guest’s next appointment during checkout and promoting the recommended products
  • Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience
  • Drives service and retail sales/awareness by educating guests on products and services
  • Remembers the small details that make Woodhouse Spa special - guest's favorite drink, a warm neck wrap, and/or personal information like birthdays and anniversaries
  • Must be able to work weekends and some holidays
  • Must comply with all company policies and procedures

• Regular and consistent attendance is required to perform the essential functions of this position.  
• Must be able to work well with other Team Members, Managers, and interact with our guests.  
• Must have the flexibility to work Weekends . 

Qualifications :
• High school diploma or equivalent required.
• Ability to work in a fast-paced environment and maintain professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a similar role or front-office operations.
• Comfort level with driving company sales goals and initiatives.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.

Physical Demands:
• Ability to stand and bend over for extended periods
• Ability to lift up to 45 lbs

Come join The Woodhouse Day Spas, voted America’s best day spa in 2012, 2013, 2015 and 2019 by American Spa Magazine!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The Woodhouse Day Spa ® Corporate.