Administrative Clerk II

Administrative Clerk IIThe City of Concord is currently accepting applications for Administrative Clerk II in the Public Works Department. This recruitment will also establish an eligibility list that may be used for other departments.The Public Works Department Public Works strives to develop and provide a variety of customer driven maintenance services and programs to protect the City's investment of infrastructure and public facilities and ensure the health and safety of Concord's community in the most efficient and cost effective manner. Public Works provides services in the following five divisions: Infrastructure, Parks Maintenance, Facilities Maintenance, Administration and Fleet, and Transportation and Signals.The Administration Division provides customer service to both internal and external customers. This includes internal administrative and clerical support as well as responding to concerns from the public, ranging from reports of graffiti or illegal dumping to problems with City streets or parks. The division is additionally responsible for contracts, agreements, insurance, and invoice procedures and support, as well as interfacing with other agencies in the reporting of issues or problems.What you will be doing in this role: The Administrative Clerk II is a customer service-focused role that interacts with members of the public and supports internal staff. Administrative Clerk IIs may work in a variety of departments throughout the City of Concord. This current vacancy in the Public Works Department serves as a first point of contact for Concord residents through front counter, phone, email, and other platforms such as See Click Fix and OpenGov.Responsibilities include reception, clerical and secretarial duties, tracking internal and external requests, word processing, typing, proofreading, record and file maintenance, transcription, forms processing, scheduling meetings and events, preparing materials, ordering supplies, and processing invoices and requisitions.We are looking for someone who:Has strong customer service skills and enjoys working with peopleCan handle complaints and high-stress interactions with tact and professionalismIs a solution-focused problem solver who is proactive in the delivery of servicesHas the ability to effectively collaborate with all internal staff and vendorsHas proficiency with Microsoft Word, Excel, and OutlookHas knowledge of basic accounting principlesHas strong oral and written communication skillsIs organized with strong attention to detail and accuracyEmbraces, promotes and is guided by the City's Mission, Vision and ValuesWhat we offer: The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees' professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following:Participation in CalPERS pension, tiered based on date of hireA variety of health care plans or a cash-in-lieu benefit of $200 a month if waiving coverageCity-paid dental insurance; employee-paid vision insuranceVacation accruals starting at 10 days per year, 12 days sick leave per year, and 11 paid holidays per yearGenerous tuition reimbursement program457 deferred compensation planFlexible spending accounts (FSAs) for healthcare, dependent care and commuting costsLife and disability insuranceA wellness program that offers annual health expos, health and nutrition education, as well as a variety of mental health resources*Salary is negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found at SELECTION PROCESS1. Submit a completed City of Concord application and the required supplemental question responses online at by the final filing date. 2. All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to participate in an online written exam. 3. Candidates that pass the written exam will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 months. Interviews are anticipated to take place the week of December 7, 2026.Conviction History: If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Helpful tips when applying:It is important to carefully read the complete job bulletin before submitting your application so you are aware of all requirements of both the position and the process.When preparing your application, consider reviewing the job announcement and classification specification so that you may emphasize work experience relevant to the position for which you are applying.Job duties should be an accurate reflection of the work you completed. Copying and pasting from your job description is not recommended as there may be duties listed that you did not perform.Answer all required supplemental questions completely and honestly. The information you put in the supplemental questionnaire must also be verified in your work history so if you say you have certain experience in the questionnaire, make sure we can see it listed in your job history as well so we know where you performed those functions and for how long.Examples of Duties Include, But Are Not Limited ToProvides information over the telephone and/or at a public counter which requires the use of independent judgment or knowledge of rules, regulations, and procedures pertaining to the work; receives visitors; directs caller or visitor to others; may refer the inquiry to sources within the City or other public or private agencies.Performs word processing and types a variety of materials including correspondence, reports, contracts, resolutions, forms, indexes, and statistical data; may perform transcription typing; may compose routine correspondence or prepare draft documents for review by others.Proofreads and checks documents for clerical and arithmetical accuracy and completeness, and for compliance with established standards and procedures; reviews forms, reports and other documents, verifying content accuracy and completeness, initiating corrections, coding, updating or posting as required.Maintains records, lists, and logs used in connection with work or departmental activities, some of which may have City-wide impact.Maintains subject, suspense, index, cross-reference, or specialized information system data files, and directories; gathers or traces information contained in file or records systems for compilation of statistical data or reports; may monitor office supplies and maintain designated levels.For relief or training purposes, may be assigned clerical activities of other personnel.May assist in training and orientation of new employees in the work unit; some assignments include instructing employees outside the department regarding departmental procedure.May receive fees, issue or secure receipts for funds received; may balance records of funds received.May open, sort, and distribute mail; may sort, route or distribute forms, reports, and other documents to other work units, departments or agencies.Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City.Performs other work as assigned.QualificationsKnowledge and Abilities Basic-level knowledge of modern computer word processing, office, electronic mail and calendar software applications. Working knowledge of modern office procedures and practices; of correct punctuation, spelling, and grammatical usage, together with a good vocabulary; of filing, indexing, and cross-referencing methods; of basic bookkeeping practices. Ability to prepare and maintain accurate records and reports; to perform simple arithmetical calculations; to learn policies and procedures pertaining to the work; to do both complex and routine clerical work; to work effectively under pressure and with frequent interruptions; to understand and carry out oral and written instructions; to accomplish effective oral communication; and to establish and maintain cooperative and effective relationships with those contacted in the course of work. Education: Satisfactory completion of high school or