Clinical Manager, Housing Support Program

Housing Support Clinical Manager

This program is provided to adults living in permanent subsidized housing to promote housing stability, wellness, independence, recovery, and community integration. Housing stability is measured by ongoing housing, decreased number of hospitalizations/ER visits/incarcerations, decreased frequency and duration of crisis episodes, and by increased and/or stable participation in maintenance of personal housing stability and wellness. Supports based on the individuals' needs are used to promote resiliency while understanding the effects of SPMI and lived trauma. The Housing Support staff will serve as the first point of contact for landlords/property owners for any issues arising with an individual in supportive housing, and will provide linkage to community, general entitlements, psychiatric/substance use/medical services, crisis prevention, and intervention services.

Job Summary: The Housing Support Clinical Manager is an integral part of the Housing Support Program, which provides multiple supports including case management and psychosocial rehabilitation to assist individuals living in permanent subsidized housing to promote ongoing housing stability. Under general supervision, the HSP Clinical Manager provides daily support, planning, and oversight of staff providing the following types of support:

• Assistance with housing search, leasing, and move-in processes
• Purchase of initial housing furnishing, deposits, household goods for the one-time move-in needs
• Safety and wellness checks and housing safety inspections
• Developing a Housing Stability Support Plan as an adjunct to an individual's IRP
• Early intervention to mitigate factors impacting housing stability (e.g., late rent payment, lease violations, tenant/landlord or property owner conflicts)
• Education on the roles, responsibilities, and rights of tenant(s) and the landlord/property owner
• Assistance with the annual housing recertification, inspection, or voucher conversion processes

Duties and Responsibilities: The Housing Support Clinical Manager will:

• Supervise, coach, and train program personnel
• Oversee and ensure compliance with contractual and regulatory requirements of DBHDD and other bodies
• Demonstrate data-driven decision capabilities in daily operations and long-term planning
• Role model excellent customer service with internal and external stakeholders
• Provide daily programmatic supervision of staff
• Ensure high quality documentation by self and staff completed in accordance with agency policy
• Conduct monthly documentation reviews to ensure adherence to agency documentation guidelines
• Develop potential leaders to support leadership succession
• Enhance staff development by facilitating team meetings, providing monthly supervision and conducting on-going education/training
• Ensure and monitor strong follow-up for direct and indirect reports regarding their responsibilities
• Monitor program budget to ensure compliance, as presented from the director
• Ensure and monitor strong follow-up for direct and indirect reports regarding their responsibilities
• Monitor and track staff task completion to ensure role expectations are met
• Coordinate communication between team and external stakeholders or DBHDD to ensure all required tasks and processes are completed
• Coordinate and monitor the team to ensure all housing leases are active with stable, safe housing
• Ensure staff complete all required tasks to support stable housing for clients in the GHV program
• Additional duties as assigned by director

Monitoring and Quality Assurance:

• Contact attempts meet program minimum expectations of approximately two per client per month
• Completion and quality of staff documentation, ensuring notes and interventions reflect clinical best practice
• Program census to ensure accuracy

Metrics:

• Team note completion rate:
• Team shows consistent month-over-month improvement in note completion rates, working toward a long-term goal of meeting the floor of 95%, with documented improvements in note quality based on supervisor audits.
• Team service hour productivity:
• Team achieves at least 80% of individual service hour goals each month, with trending improvements toward meeting toward 90%, shown over rolling 90-day periods.
• GHV housing leases:
• GHV housing maintains at least a 90% active lease rate across the total census each month.

Working Conditions:

• Office setting Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation
• Travel throughout DBHDD Region 3 required
• Ability to use a computer, telephone, fax, copy and scanning machine
• Must pass a pre-employment drug screen and background (fingerprint) check, have valid Georgia driver's license and motor vehicle record, complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings.

Minimum Qualifications:

• Master's degree in counseling, social work, or related field. Associate license, independent license preferred
• Three years' experience providing case management/community support service or similar
• Demonstration of leadership/management experience or increased duties in current/previous employment
• Proficient with technology, electronic health records, and the following computer applications
• Microsoft Word, Excel, Outlook, and Teams
• Possess strong interpersonal skills, lead as a positive team player, enjoy working with individuals from diverse backgrounds, and foster relationships with various stakeholders

Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so. This employer participates in E-Verify.

Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at View email address on click.appcast.io.