Customer Service Agent

Job Description

Job Description

Job Summary

We are seeking a motivated Customer Service Agent to support customer engagement, product education, and sales initiatives. This role is ideal for individuals who enjoy helping customers, understanding their needs, recommending solutions, and building strong professional relationships.

Responsibilities

• Engage with customers and provide friendly, professional assistance.
• Answer questions and provide accurate information about products and services.
• Identify customer needs and recommend appropriate solutions.
• Support sales opportunities through customer interactions and follow-ups.
• Follow up with prospective and existing customers to support retention.
• Assist with promotional and customer acquisition activities.
• Address routine customer concerns and provide timely solutions.
• Collaborate with team members to achieve customer service and sales goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, confident, and customer-focused attitude.
• Strong problem-solving and relationship-building abilities.
• Goal-oriented and eager to learn.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or promotions is a plus but not required.