Repair Manager

Repair Manager

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Description

The Repair Manager is responsible for overseeing the repair operations within the warehouse. This position involves managing a team of repair technicians, ensuring efficient and timely completion of repairs, and driving P&L results.

Responsibilities

• Oversees the coordination of testing, repairing, and refurbishing products.
• Directs and leads repair technicians to ensure timely and accurate completion of tasks, adherence to quality standards, safety protocols, and efficient turnaround times.
• Oversee departmental daily P&L forecasting and analysis, as well as labor planning and scheduling.
• Leads and guides employees engaged in wiring, soldering, and assembling fabricated components for electrical or electronic systems.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Conducts comprehensive reviews of work orders for accuracy and completeness.
• Provides training and mentorship to repair technicians to enhance technical skills and performance.
• Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Supports departmental performance and productivity enhancements within the repair operation.
• Oversees the procurement of parts and equipment.
• Provide training and assistance across all branch areas, including department procedures and performance expectations.
• Suggest enhancements for ongoing process improvements.
• Communicates with customers to provide updates on repair status and address any concerns.
• Provide the next level of support for escalated issues during work shifts.
• Collaborates with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• All other duties assigned, based on the business the warehouse supports.

Required Skills and Experience

• 5+ years of supervisory or management experience, preferably in a repair operation.
• Electronics certification.
• Knowledge of ISO 9000 Quality Systems and TL 9000 Quality Systems.
• Capable of utilizing repair tools including oscilloscopes, spectrum analyzers, voltmeters, and soldering irons.
• Proficient in communicating technical information clearly and concisely, both verbally and in writing, from simple to complex levels.
• Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Analytical mindset and proficiency in data analysis to drive informed decision-making.
• Effective communication and interpersonal abilities, with the capability to interact with employees, customers, and suppliers.
• Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Effective problem-solving skills and strategic decision-making capabilities, emphasizing a results-driven approach and fostering a culture of continuous improvement.
• Strong computer skills, including proficiency in Microsoft Office.
• General knowledge of OSHA Standards.

Preferred Skills and Experience

• Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus
• Technical troubleshooting/repair background
• Experience working with UKG and Kronos
• Experience in supervising temporary staff
• Experience in surface mount and thru-hole soldering techniques
• 6S Quality Policy
• Familiarity and expertise in IPC A-610 & IPC-7711

Educational Requirements

• Bachelor's degree preferred or equivalent years of hands-on experience

Physical Demands and Working Conditions

• Warehouse environment

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

• United States (Required)
• Must be 18 years of age

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 50 years. Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to supportnot replacehuman judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting View email address on click.appcast.io.

CA Residents only click here to view CTDI's California Privacy Notice Agreement.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.